LiveHelpNow import
in a few clicks

Without techs, delays and hustle. With help of robust data import wizard.

LiveHelpNow import tool you’ve been looking for

Your platform import troubles are behind you now. Complete platform to platform migration with HDM fast and simple.

Save time & money

Clear price, a quick transition to the new system, and no need to develop the migration method. Get all of this with HDM service.

Simple setup

Just get the customer info ready for the import in advance and begin moving your data. No need to do everything alone.

Vital data right beside you

Whether it is for complying reasons, or convenience, move your historical data to the new tool to keep up with customer data easier.

Automated process

A bare minimum is to get done on your side. We already created the script.

All you have to do is prepare your platform migration requirements and you’re ready to go.

Data relationship integrity

All your emails will move complete and whole. From sender and receiver info to attachments and signatures, all data structure will be maintained.

The same applies to the help desk and CSV data. As a result, you get technically viable information.

Data protection

All the credentials you provide during the migration process are not stored. Only authorized employees can get access to your email profiles or help desk dashboards.

All your info is under solid protection from the outside world.

Mapping records

Choose what data will migrate to your new platform yourself.

During the data migration, you can choose what entities to leave behind and what to take with you.

Ease of use

The full process was solely designed to allow users to go through the migration themselves.

No need to have advanced experience or exceptional knowledge, just follow the on-screen hints.

Customer support

Our main goal is to make our service as enjoyable to you as possible, and G2 Crowd has already recognized it. We always go after high-level service and proper communication.

Regardless of the way you contact us, we are always ready to tackle your migration queries.

Why import data to LiveHelpNow using Help Desk Migration?

Security first

We don't share any of your personal information with third parties, and moreover thoroughly protect it, so not a thing gets lost or stolen.

Easy to use wizard to setup import

Our service was built to provide you with a user-friendly data migration tool that helps to get the work done seamlessly.

Optional and powerful field mapping

Only Help Desk Migration lets you automatically move custom fields, as well as map their destination.

Preserved relations between objects and people

All tickets will be imported to LiveHelpNow with their respective agents, contacts, and attachments, as a result, saving the previous record of customers' requests.

Objects you may import to LiveHelpNow

Help Desk Objects

Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments
Categories
Folders

96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to LiveHelpNow in 6 quick steps

Prepare

Sign-up and go to our migration wizard.
Connect source Help Desk

Pick and connect your source support desk with HDM.
Connect LiveHelpNow

Grant the right to access your LiveHelpNow account.
Express your business needs

Let us understand precisely what components of your migration you wish to adjust
Get your preferences estimated

We will research your case and send you with a cost and a scope of tasks.
Import to LiveHelpNow everything

Transfer all your customer support records in a single push.

We keep all of your data secure

We take security and safety very seriously and have built an in-depth set of practices , technologies , and policies to help guarantee your data is protected.

Read our security guidebook

Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one

Migrate from Zendesk

To LiveHelpNow

Number of records in your current Help Desk

Amount of Help Desk records

Amount of Knowledge Base records

Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.

Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.

Let's get connected

Name

Phone

Select how you want to proceed

Continue

Option #1: fully automated process

Automated data migration

According to the platforms you've selected, you can migrate:

Continue

Option #2: Tailored to meet your needs

Customized data migration

Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.

Start new estimation

What kind of customization do you need?

Please describe your needs as detailed as possible

Message *

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Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

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Have any questions?

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Voice of the customers

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