LiveHelpNow import
in a few clicks

Without techs, delays and hustle. With help of robust data import wizard.

Safe and Secure

Your passwords as well as records are safe with us and will be used for import solely.

Fast & Furious

It will take you no longer than 10 minutes to set up the import to LiveHelpNow and start the test data transfer.

All Data Import

HDM is capable of importing all major record types and fields you need, directly to places you want them to be.

Why import data to LiveHelpNow
using Help Desk Migration?

Security first

We don't share any of your personal information with third parties, and moreover thoroughly protect it, so not a thing gets lost or stolen.

Easy to use wizard to setup import

Our service was built to provide you with a user-friendly data migration tool that helps to get the work done seamlessly.

Optional and powerful field mapping

Only Help Desk Migration lets you automatically move custom fields, as well as map their destination.

Preserved relations between objects and people

All tickets will be imported to LiveHelpNow with their respective agents, contacts, and attachments, as a result, saving the previous record of customers' requests.

Objects you may import to LiveHelpNow

Help Desk Objects

Tickets

with replies, notes and attachments
Contact
Companies
Agents
Agents Groups

Knowledge Base Objects

Articles

with images and attachments
Categories
Companies
Folders

Import data to LiveHelpNow in 6 quick steps

Prepare

Sign-up and go to our migration wizard.
Connect source Help Desk

Pick and connect your source support desk with HDM.
Connect LiveHelpNow

Grant the right to access your LiveHelpNow account.
Express your business needs

Let us understand precisely what components of your migration you wish to adjust
Get your preferences estimated

We will research your case and send you with a cost and a scope of tasks.
Import to LiveHelpNow everything

Transfer all your customer support records in a single push.

We keep all of your data secure

We take security and safety very seriously and have built an in-depth set of practices , technologies , and policies to help guarantee your data is protected.

Read our security guidebook

Price estimation

Select your current Help Desk platform and the future one

Migrate from Zendesk

To LiveHelpNow

Number of records in your current Help Desk

Amount of Help Desk records

Amount of Knowledge Base records

Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, than you have 60 help desk records.

Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, than you have 15 knowledge base records.