LiveHelpNow to SolarWinds Service Desk (Samanage)
migration service

Effortless , no special knowledge or programming required. A complete LiveHelpNow to SolarWinds Service Desk (Samanage) data migration tool.

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Your best tool for LiveHelpNow to SolarWinds Service Desk (Samanage) data migration

No need to create a script, nor do you need a programming team. Just set up your platform to platform migration in a couple of easy steps.
Save on resources
Skip complex data audit and tool development processes. Just decide on customer info you need to migrate and set off with the transition right away.
Simple migration
No tech knowledge or skill required. Just select what data will go to the new platform and observe the miracle happening.
Record completion
Move your help desk records in full to make certain that no ticket has lost vital customer support information.
Automated migration

Scared that you’ll have to use advanced skills to move your customer service data? Don’t be as we ensured that our tool interface accessible as it can possibly be.

Attach the help desks, pick records, click ok, and the migration is ready!

Data dependency

Your customer info migrates complete , you can take our word.

Every email, every ticket, and every user profile will reach the target filled with its attachments, contact connections, and interaction history.

Data protected

Your customer data is safe and sound with us. Not even all our team members can access to your passwords or other information.

You may rest assured that with HDM no data breaches will take place.

Record mapping

Pick data that will be moved by using our pre-installed data viewer.

From contacts to tickets to knowledge base solutions, it will be possible to select just about everything you might ever need.

Step-by-step instructions

If you are new to data migrations, there’s no need to be concerned. Useful and simplified on-screen prompts will help you set up an accurate data import.

There’s no need to concern that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer priority

As a migration service supplier, we aim to propose the most effective migration tool. Yet, our prime concern is customer support quality.

Proven by our many five-star reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to switch from LiveHelpNow to SolarWinds Service Desk (Samanage)

Castle gates

Strong privacy of your information

The migration is performed over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus helping you to make sure that the records end up being in the right places in SolarWinds Service Desk (Samanage).

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When migrating your data from LiveHelpNow to SolarWinds Service Desk (Samanage) we preserve all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from LiveHelpNow to SolarWinds Service Desk (Samanage)

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from LiveHelpNow to SolarWinds Service Desk (Samanage) work

  • Prepare

    Start off by preparing Agent profiles and all necessary custom fields in your new help desk. Now, get started on migrating your data from LiveHelpNow to SolarWinds Service Desk (Samanage).

  • Fill in the form with required credentials to permit our data migration tool to retrieve information from your current help desk.

  • Do the same action to integrate our service with the new help desk and thereby make it possible to import the information.

  • Select objects

    Select the information you want to migrate and set the ticket fields mapping, so the data could be transferred in line with your preferences

  • Migrate small amount of data

    Try out our Free Demo Migration to see how the information migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to SolarWinds Service Desk (Samanage) everything

    When everything's validated, determine a quiet time with the least load on the support team and start migrating from LiveHelpNow to SolarWinds Service Desk (Samanage).

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional run your SolarWinds Service Desk (Samanage) import

Our staff would be more than happy to run a personalized migration if you have particular demands.
Get a price estimation

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