LiveHelpNow to Freshservice
migration serviceHelp Desk Migration partner of Freshservice

Effortless , no special know how or programming required. A complete LiveHelpNow to Freshservice data migration tool.

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Your best tool for LiveHelpNow to Freshservice data migration

No need to write a code, nor do you need a programmer. Just perform your platform to platform switch in a couple of simple steps.
Save on resources
Avoid complex data audit and tool development processes. Simply decide on what data you need to migrate and start the transition right away.
Simple transition process
No tech expertise required. Just select what data will go to the target platform and enjoy the miracle happening.
Record structure maintenance
Move your help desk info in full to ensure that no ticket is missing essential customer service details.
Automated migration

Worried that you’ll have to use special skills to migrate your info? Worry not as we made sure that our tool user friendly as possible.

Connect the help desks, select records, click ok, and you’re done!

From sender information to phone number connection, your entire database will keep their prior data structure untouched.

You don’t have to worry that a part of the info will be missing and service quality will decrease. Everything will be waiting for you how you expected.

Security is priority

Information is key which is why we created a system that will keep your data intact.

Neither sophisticated electronic attacks nor physical disasters will impact your data in any way.

Data mapping

Choose data that will be migrated by using our built-in data viewer.

From contacts to tickets to help center articles, you will be able to pick anything you might actually need.

Efficient out-of-the-box solution

In only a couple of buttons to press it will be possible to select what goes where, when it goes, and in what order.

Our developers considered customer experience as a priority and ensured that you will be able to to take the full advantage of the tool easily.

Customer service first

Outside of producing great customer service, we always want to improve our customer service.

As a team, we want you to enjoy best possible service, which is why we are always making great strides to improve the general experience.


Reasons to use Help Desk Migration to migrate data from LiveHelpNow to Freshservice

Castle gates

Strong privacy of your records

The migration is carried out over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus helping you to make sure that the data end up in the right destinations in Freshservice.

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Retained connection between object and people

When migrating your data from LiveHelpNow to Freshservice we maintain all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from LiveHelpNow to Freshservice

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from LiveHelpNow to Freshservice work

  • Prepare

    Start with setting up Agent profiles and all necessary custom fields in the new help desk. Now, get started on migrating your data from LiveHelpNow to Freshservice.

  • Connect LiveHelpNow

    Fill in the form with necessary credentials to permit our data migration tool to access data from your current help desk.

  • Repeat the same action to integrate our service with the new help desk and thus make it possible to import the information.

  • Choose objects

    Select the information you need to migrate and set the ticket fields mapping, so the records could be transferred according to your preferences

  • Migrate limited amount of data

    Test out our Free Demo Migration to check how the data migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to Freshservice everything

    When everything's tested, find a quiet time with the minimal load on the support department and begin migrating from LiveHelpNow to Freshservice.

Your data is in good hands

We take the security of your data seriously, so we apply, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional perform your Freshservice import

Our staff would be more than happy to perform a customized migration in case you have specific demands.
Get a price estimation

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