LiveHelpNow to FocalScope
migration service

Effortless , no special knowledge or programming required. A complete LiveHelpNow to FocalScope data migration tool.

More details

Your best tool for LiveHelpNow to FocalScope data migration

No need to create a script, nor do you need a developer. Just set up your platform to platform migration in a couple of easy steps.
Save on resources
Skip complex data audit and tool development processes. Just decide on the records you need to transfer and start the transition immediately.
Effortless migration
No special knowledge or skill required. Just select what data will go to the new platform and see the wonders happening.
Record completion
Migrate your help desk info in full to make sure that no ticket has lost essential customer support details.
Automated migration

Worried that you’ll have to use advanced skills to move your customer service data? Worry not as we ensured that our tool is as easy to use as it can possibly be.

Attach the platforms, choose records, click ok, and the migration is ready!

Data dependency

Your customer info migrates complete , you can take our word.

Each email, every ticket, and every little bit of info will arrive complete with its attachments, contact connections, and interaction history.

Data protected

Your customer data is safe and sound with us. Not even all our staff members can see your passwords or records.

You can be sure that with HDM no hacker attacks are possible.

You’re in charge

Take complete control of your customer data with our internal data mapping solution. Choose what goes where, set priorities, and even discard the stuff you don’t like, all with our Migration Wizard.

Guided migration

If this is your first migration, worry not. Helpful and insightful on-screen instructions will help you set up an accurate data import.

You don’t need to worry that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer priority

As a migration service supplier, we aim to offer the most effective migration tool. Nevertheless, our prime concern is customer service.

As evident by our many five-star reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to switch from LiveHelpNow to FocalScope

Castle gates

Strong security of your records

The migration is done over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

Next

Intuitive data migration wizard

With Help Desk Migration it's easy to move your customer care to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus helping you to make sure that the records end up being in the right destinations in FocalScope.

Next

Maintained connection between object and people

When migrating your data from LiveHelpNow to FocalScope we maintain all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

Next

Relations illustration

What you may migrate from LiveHelpNow to FocalScope

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from LiveHelpNow to FocalScope work

  • Prepare

    Sign-up and go to our migration software.

  • Connect LiveHelpNow

    Pick and link your LiveHelpNow support desk with HDM.

  • Grant access to your FocalScope account.

  • Outline your business needs

    Let us know what aspects of your migration you need to fine-tune

  • Get your preferences estimated

    We shall investigate your case and get back to you with a cost and a scope of tasks.

  • Migrate from LiveHelpNow to FocalScope everything

    Move all your customer service information in a single push.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional run your FocalScope import

Our staff would be more than happy to run a custom migration if you have specific demands.
Get a price estimation

Blog Articles You Might Find Useful

How To Pick The Right Data Migration Tool

With so many data migration tools being released every year, picking one has become a task in itself. You have freeware options, paid solutions, custom-tailored…

Is Migrating Historical Data Worth the Splurge?

So, the choice is made. You’re getting ready to say goodbye to the old helpdesk, or maybe you’ve already purchased the licenses and have agents…

The Enterprise Data Migration Checklist to Switch Help Desks

Businesses keep moving into the new landscape with vast volumes of data that overload every enterprise. And the need to keep that data under control…

Book a Call
cancel
%s
— %s