LiveHelpNow to Database
migration service

Trouble-free , no special knowledge or coding required. A complete LiveHelpNow to Database data migration tool.

More details

The best LiveHelpNow to Database tool made for you

There’s no need to create a script, nor do you need a developer. Just perform your platform to platform migration in a couple of simple steps.
Save on your time and money
Skip the system analysis and tool development processes. Just decide on customer info you need to transfer and set off with the transition when comfortable.
Effortless migration
No special knowledge or skill needed. Just select what data will go to the new platform and observe the wonders happening.
Data completion
Migrate your help desk data in full to make sure that no ticket is missing essential customer service information.
Easy procedure

You don’t have to bother about coding or constantly watch each record transferred.

Just link both platforms, pick what you need to migrate and let the Migration Wizard do the remainder.

Intact connections

Starting from the ticket requester to every comment author, your entire database will keep their previous data structure untouched.

You don’t have to worry that a part of the info will be missing and service quality will decrease. Everything will be waiting for you where you left it.

Data safety is priority

Information is key which is why we created a tool that will keep your data safe and sound.

Neither sophisticated electronic attacks nor physical disasters will impact your records anyhow.

Record mapping

Select data that will be moved by using our built-in data viewer.

From contacts to tickets to knowledge base articles, it will be possible to select just about everything you might ever need.

Simple & effective

In just a couple of clicks it will be possible to pick what goes where, when it starts, and how.

Our developers took user experience as an essential factor and ensured that you will be able to to take the full advantage of the tool easily.

Great service first

Apart from producing great customer service, we always strive to develop our customer service.

As a team, we want you to enjoy best possible service, which is why we are always making great strides to increase the core experience.


Why you should use Help Desk Migration to switch from LiveHelpNow to Database

Castle gates

Strong security of your data

The migration is conducted over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

Next

Automatic data migration wizard

With Help Desk Migration it is easy to move your support service to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus letting you make sure that the records end up in the right places in Database.

Next

When migrating your records from LiveHelpNow to Database we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

Next

Relations illustration

What you may migrate from LiveHelpNow to Database

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from LiveHelpNow to Database work

  • Get ready

    Start by creating Agent profiles and all necessary custom fields in your new help desk. Now, get started on migrating your data from LiveHelpNow to Database.

  • Complete the form with required credentials to make it possible for our data migration tool to access information from your current help desk.

  • Connect Database

    Do the same action to integrate our service with the new help desk and thus make it possible to import the records.

  • Select objects

    Select the information you need to migrate and set the ticket fields mapping, so the records could be transferred based upon your needs

  • Migrate limited amount of data

    Try our Free Demo Migration to check how the records migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to Database everything

    When everything's tested out, find a quiet time with the minimal load on the support team and start migrating from LiveHelpNow to Database.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your Database import

Our team would be more than happy to run a custom migration in case you have specific demands.
Get a price estimation

Blog Articles You Might Find Useful

Service Desk vs Help Desk: What’s the Difference?

Over the past couple of years, there has been a huge resurgence of all kinds of service desk tools. Many new products have appeared and…

An Introduction to Cloud to Cloud Migration

Every time someone mentions the words “cloud data migration” we just can’t help but think about a company that is currently moving all their stuff…

The Many Pitfalls of Free Help Desk Software

There are many different help desk systems out there. Some are paid others are free, and there are those that are crowdfunded. So, which one…

Book a Call
cancel
%s
— %s