Kustomer to SysAid
migration service

Trouble-free , no special expertise or programming required. A complete Kustomer to SysAid data migration instrument.

More details

The best Kustomer to SysAid tool made for you

There’s no need to create a script, nor do you need a programmer. Just set up your platform to platform migration in a couple of simple steps.
Save on your time and money
Skip complex data audit and script development processes. Just pick customer info you need to migrate and start the transition when comfortable.
Effortless migration
No special knowledge or skill required. Just pick what data will go to the new solution and observe the miracle happening.
Data completion
Migrate your help desk info in full to ensure that no ticket has lost critical customer service information.
Effortless process

You don’t have to bother about coding or continuously watch each piece of info transferred.

Just link both platforms, tick what you want to migrate and let the system deal with the remainder.

From sender information to phone number connection, your entire database will keep their initial data structure maintained.

You don’t have to worry that a part of the data will be lost and service quality will decrease. Everything will arrive where you left it.

Security is priority

Information is key which is why we designed a tool that will keep your information untouched.

Neither sophisticated electronic attacks nor physical disasters will touch your records anyhow.

You control the process

Take complete control of your customer data with our in-app data mapping solution. Pick what goes where, set priorities, and even ditch the stuff you need, all within Migration Wizard.

Guided migration

If you are new to data migrations, worry not. Useful and simplified on-screen instructions will help you migrate your information accurately.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Customer service first

Apart from producing great customer service, we always aim to improve our customer service.

As a team, we want you to have the friendly and helpful service, which is why we are continuously putting so much effort to improve the core experience.


Why you should use Help Desk Migration to switch from Kustomer to SysAid

Castle gates

Strong security of your records

The migration is conducted over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

Next

Automatic data migration wizard

With Help Desk Migration it is easy to transfer your customer care to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus helping you to be sure that the records end up in the right places in SysAid.

Next

Maintained connectivity between object and people

When migrating your records from Kustomer to SysAid we maintain all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

Next

Relations illustration

What you may migrate from Kustomer to SysAid

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Kustomer to SysAid work

  • Get ready

    Start with setting up Agent profiles and all needed custom fields in your new help desk. Now, begin migrating your data from Kustomer to SysAid.

  • Fill in the form with requested credentials to make it possible for our data migration tool to access records from your current help desk.

  • Repeat the same action to integrate our service with the new help desk and thus make it possible to import the data.

  • Choose objects

    Select the records you want to migrate and set the ticket fields mapping, so the records could be migrated according to your needs

  • Migrate limited amount of data

    Try out our Free Demo Migration to see how the information migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to SysAid all data

    When everything's tested, find a quiet time with the minimal load on the support staff and begin migrating from Kustomer to SysAid.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See for yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your SysAid import

Our team would be more than happy to run a customized migration if you have special requirements.
Get a price estimation

Blog Articles You Might Find Useful

3 Reasons to Switch from Self to Cloud Hosted osTicket Help Desk

The advantages of cloud technologies encourage companies to choose cloud hosted osTicket help desk to the on-premise version. Here are some of the strongest arguments…

Service Desk vs Help Desk: What’s the Difference?

Over the past couple of years, there has been a huge resurgence of all kinds of service desk tools. Many new products have appeared and…

The Enterprise Data Migration Checklist to Switch Help Desks

Businesses keep moving into the new landscape with vast volumes of data that overload every enterprise. And the need to keep that data under control…

Book a Call
cancel
%s
— %s