Kustomer to Jira Software
migration service

Extremely easy , no special expertise or programming required. A complete Kustomer to Jira Software data migration tool.

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The best Kustomer to Jira Software tool made for you

There’s no need to create a script, nor do you need a programming team. Just perform your platform to platform migration in a couple of easy steps.
Save on your time and money
Skip complex data audit and tool development processes. Just pick what data you need to move and set off with the transition when comfortable.
Effortless migration
No special knowledge or skill required. Just select what data will go to the new solution and enjoy the magic happening.
Data completion
Migrate your help desk info in full to make certain that no ticket is missing essential customer support information.
Effortless procedure

You don’t have to bother about scripting or continuously watch each piece of info moved.

Just attach both platforms, pick what you need to take to a new database and let the tool deal with the rest for you.

Starting from the ticket requester to every comment author, all you records will keep their initial connections untouched.

You don’t have to worry that a part of the info will be lost and service quality will decrease. Everything will arrive how you expected.

Data safety is paramount

You data is everything which is why we created a method that will keep your data untouched.

Neither sophisticated electronic attacks nor physical disasters will impact your data in any way.

You control the process

Manage your information with our internal data mapper. Choose what goes where, set priorities, and even ditch the things you need, all within Migration Wizard.

Simple & effective

In only a couple of clicks you will be able to select the data arrangement, when it starts, and in what order.

Our software took customer experience as an essential factor and made sure that it will be possible to use the system to its fullest.

Good service first

Outside of providing great customer support services, we always aim to develop our customer service.

As a team, we want you to enjoy friendly and helpful service, which is why we are constantly putting so much effort to enhance the general experience.


Why you should use Help Desk Migration to switch from Kustomer to Jira Software

Castle gates

Strong security of your records

The migration is conducted over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields , thus helping you to make sure that the records end up being in the right places in Jira Software.

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Maintained relation between object and people

When migrating your records from Kustomer to Jira Software we maintain all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Kustomer to Jira Software

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Kustomer to Jira Software work

  • Get ready

    Start with preparing Agent profiles and all necessary custom fields in your new help desk. Now, begin migrating your data from Kustomer to Jira Software.

  • Fill out the form with necessary credentials to make it possible for our data migration tool to retrieve records from your current help desk.

  • Do the same action to connect our service with the new help desk and thereby make it possible to import the data.

  • Select objects

    Select the information you want to migrate and set the ticket fields mapping, so the records could be transferred in line with your preferences

  • Migrate limited amount of data

    Try our Free Demo Migration to check how the information migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to Jira Software all data

    Once everything's tested out, find a quiet time with the minimal load on the support team and begin migrating from Kustomer to Jira Software.

Your data is in good hands

We take the privacy of your data seriously, so we utilize, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See for yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your Jira Software import

Our team would be more than happy to run a personalized migration in case you have specific requirements.
Get a price estimation

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