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Kundo to Alcea HelpDesk
migration service

Effortless , no special expertise or coding required. A complete Kundo to Alcea HelpDesk data migration tool.

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Your best tool for Kundo to Alcea HelpDesk data migration

No need to create a script, nor do you need a programmer. Just set up your platform to platform switch in a couple of easy steps.
Save on resources
Skip the platform analysis and tool development processes. Simply decide on customer info you need to migrate and start the transition when comfortable.
Simple migration
No tech knowledge or skill needed. Just select what data will go to the target platform and observe the miracle happening.
Record completion
Move your help desk data in full to ensure that no ticket has lost critical customer support information.
Easy process

You don’t have to bother about coding or continuously control each record moved.

Just attach your source and target, choose what you need to take to a new database and let the Migration Wizard deal with the remainder.

Data dependency

Your information migrates unite , you can take our word.

Every email, every ticket, and every user profile will arrive filled with its attachments, contact connections, and interaction history.

Data protected

Your information is safe and sound with us. Not even all our employees can access to your credentials or records.

You may rest assured that with HDM no hacker attacks are possible.

Record mapping

Choose data that will be migrated by using our pre-installed data viewer.

From contacts to tickets to knowledge base articles, you will be able to select just about everything you might actually need.

Simple & effective

In just a few buttons to press it will be possible to pick what goes where, when it goes, and how.

Our software considered user experience as a priority and made sure that it will be possible to use the system to its fullest.

Customer priority

As a migration service provider, we aim to deliver the most effective migration tool. Yet, our priority is customer service.

Proven by our many five-star reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to switch from Kundo to Alcea HelpDesk

Castle gates

Strong privacy of your data

The migration is conducted over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus letting you make sure that the data end up being in the right places in Alcea HelpDesk.

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Retained connectivity between object and people

When migrating your data from Kundo to Alcea HelpDesk we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Kundo to Alcea HelpDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Kundo to Alcea HelpDesk work

  • Prepare

    Sign up and go to our migration tool.

  • Connect Kundo

    Choose and link your Kundo service desk with HDM.

  • Connect Alcea HelpDesk

    Grant the right to access your Alcea HelpDesk account.

  • Describe your business needs

    Let us know what aspects of your migration you want to modify

  • Have your preferences estimated

    We will investigate your application and get back to you with a price range and a scope of tasks.

  • Migrate from Kundo to Alcea HelpDesk all data

    Move all your customer service records in a single push.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your Alcea HelpDesk import

Our staff would be more than happy to run a customized migration if you have special demands.
Get a price estimation

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