KronoDesk to Track-It!
migration service

Extremely easy , no special know how or coding required. A complete KronoDesk to Track-It! data migration software.

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The best KronoDesk to Track-It! tool made for you

There’s no need to write a code, nor do you need a developer. Just perform your platform to platform switch in a couple of easy steps.
Save on your time and money
Avoid the system analysis and code development processes. Simply choose what data you need to transfer and set off with the transition when comfortable.
Simple transition process
No tech expertise needed. Just choose what data will go to the target system and enjoy the wonders happening.
Data structure maintenance
Move your help desk data in full to make sure that no ticket is missing vital customer support details.
Simple and easy process

You don’t have to bother about scripting or constantly control each piece of info transferred.

Just link your source and target, tick what you want to migrate and allow the Migration Wizard do the remainder.

Data maintenance

Your information comes unite , you can take our word.

Each email, every ticket, and every little bit of info will reach the target complete with its attachments, contact connections, and interaction archive.

Robust protection

Your information is behind thick walls. Not even all our team members can see your passwords or other information.

You can rest assured that with HDM no data breaches will take place.

You control the process

Manage your information with our internal data mapper. Select what goes where, set priorities, and even ditch the things you don’t like, all with our Migration Wizard.

Guided migration

If you are new to data migrations, worry not. Helpful and insightful on-screen instructions will help you migrate your information accurately.

You don’t need to worry that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer service as priority

As a data import service provider, we strive to propose the most effective migration tool. However, our prime concern is customer support quality.

As evident by our many five-star user reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to migrate data from KronoDesk to Track-It!

Castle gates

Strong privacy of your data

The migration is performed over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus letting you ensure that the data end up being in the right destinations in Track-It!.

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Retained connectivity between object and people

When migrating your records from KronoDesk to Track-It! we keep all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from KronoDesk to Track-It!

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from KronoDesk to Track-It! work

  • Get ready

    Start by creating Agent profiles and all essential custom fields in the new help desk. Now, begin the process of migrating your data from KronoDesk to Track-It!.

  • Connect KronoDesk

    Complete the form with requested credentials to make it possible for our data migration tool to retrieve information from your current help desk.

  • Do the same action to connect our service with the new help desk and thereby make it possible to import the information.

  • Choose objects

    Select the records you need to migrate and set the ticket fields mapping, so the data could be moved according to your needs

  • Migrate small amount of data

    Try out our Free Demo Migration to see how the records migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to Track-It! everything

    When everything's tested, determine a quiet time with the minimal load on the support department and start migrating from KronoDesk to Track-It!.

Your data is in good hands

We take the privacy of your data seriously, so we apply, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro perform your Track-It! import

Our team would be more than happy to perform a custom migration in case you have particular needs.
Get a price estimation

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