KronoDesk to ConnectWise
migration service

Trouble-free , no special know how or coding required. A complete KronoDesk to ConnectWise data migration instrument.

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The best KronoDesk to ConnectWise tool made for you

There’s no need to write a code, nor do you need a programmer. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Avoid the system analysis and script development processes. Simply pick the records you need to migrate and start the transition when comfortable.
Effortless transition process
No special expertise needed. Just pick what data will go to the target solution and see the miracle happening.
Data structure maintenance
Migrate your help desk info in full to ensure that no ticket has lost critical customer service details.
Automated tool

Worried that you’ll need advanced skills to migrate your info? Worry not as we ensured that our tool accessible as it can possibly be.

Connect the help desks, choose records, click ok, and you’re done!

Starting from the ticket requester to every comment author, your entire database will keep their previous connections maintained.

You don’t have to worry that a part of the data will be lost and service quality will decrease. Everything will be waiting for you how you left it.

Data safety is priority

Information is everything which is why we designed a tool that will keep your information safe and sound.

Neither sophisticated electronic attacks nor physical disasters will impact your data anyhow.

Data mapping

Choose information that will be migrated by using our built-in data viewer.

From contacts to tickets to help center solutions, you will be able to select just about everything you might actually need.

Step-by-step instructions

If you are new to data migrations, worry not. Useful and simplified on-screen prompts will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.

Good service first

Except producing great customer service, we always want to develop our customer service.

As a team, we want you to have the friendly and helpful service, which is why we are continuously making great strides to enhance the core experience.


Why you should use Help Desk Migration to migrate data from KronoDesk to ConnectWise

Castle gates

Strong security of your records

The migration is conducted over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus letting you be sure that the data end up in the right destinations in ConnectWise.

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Maintained connectivity between object and people

When migrating your records from KronoDesk to ConnectWise we maintain all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from KronoDesk to ConnectWise

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from KronoDesk to ConnectWise work

  • Get ready

    Start with setting up Agent profiles and all needed custom fields in the new help desk. Now, begin migrating your data from KronoDesk to ConnectWise.

  • Connect KronoDesk

    Fill in the form with necessary credentials to make it possible for our data migration tool to access data from your current help desk.

  • Do the same action to integrate our service with the new help desk and thus make it possible to import the information.

  • Select objects

    Select the records you want to migrate and set the ticket fields mapping, so the records could be transferred in line with your needs

  • Migrate limited amount of data

    Try our Free Demo Migration to see how the records migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to ConnectWise all data

    Once everything's tested out, determine a quiet time with the minimal load on the support staff and start migrating from KronoDesk to ConnectWise.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your ConnectWise import

Our team would be more than happy to perform a customized migration if you have special requirements.
Get a price estimation

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