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Kommunicate to eGain Suite
migration service

Trouble-free , no special knowledge or coding required. A complete Kommunicate to eGain Suite data migration instrument.

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The best Kommunicate to eGain Suite tool made for you

There’s no need to create a script, nor do you need a programmer. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip the system analysis and script development processes. Simply decide on what data you need to move and set off with the transition when comfortable.
Effortless migration
No special knowledge or skill needed. Just pick what data will go to the target platform and enjoy the magic happening.
Data completion
Migrate your help desk data in full to ensure that no ticket has lost critical customer service details.
Easy process

No need to worry about coding or continuously watch each record transferred.

Just attach both platforms, choose what you need to take to a new database and allow the tool deal with the rest for you.

Intact connections

Starting from the ticket requester to every comment author, all you records will keep their prior connections intact.

You don’t have to worry that some data will be lost and service quality will decrease. Everything will be waiting for you where you expected.

Data safety is paramount

Information is everything which is why we developed a method that will keep your information untouched.

Neither sophisticated electronic attacks nor physical disasters will impact your records in any way.

Record mapping

Choose information that will be migrated by using our built-in data viewer.

From contacts to tickets to help center solutions, it will be possible to select anything you might ever need.

Simple & effective

In just a few buttons to press it will be possible to select the data arrangement, when it starts, and how.

Our tech engineers took user experience as an essential factor and made sure that you will be able to use the system to its fullest.

Great service first

Outside of providing great customer service, we always strive to improve our customer service.

As a company, we want you to have the friendly and helpful service, which is why we are continuously making great strides to enhance the general experience.


Why you should use Help Desk Migration to switch from Kommunicate to eGain Suite

Castle gates

Strong security of your data

The migration is carried out over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus letting you be sure that the data end up in the right destinations in eGain Suite.

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Maintained connection between object and people

When migrating your records from Kommunicate to eGain Suite we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Kommunicate to eGain Suite

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Kommunicate to eGain Suite work

  • Get ready

    Sign up and go to our migration service.

  • Connect Kommunicate

    Choose and connect your Kommunicate support desk with HDM.

  • Give the right to access your eGain Suite account.

  • Clarify your needs

    Let us know exactly what components of your migration you wish to adjust

  • Have your requirements estimated

    We will investigate your application and send you with a price and a scope of work.

  • Migrate from Kommunicate to eGain Suite all data

    Migrate all your customer support records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your eGain Suite import

Our team would be more than happy to run a customized migration if you have special demands.
Get a price estimation

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