Kayako to SysAid
migration service

Effortless , no special expertise or programming required. A complete Kayako to SysAid data migration tool.

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Your best tool for Kayako to SysAid data migration

No need to create a script, nor do you need a developer. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Skip complex data audit and tool development processes. Just decide on what data you need to transfer and set off with the transition right away.
Simple migration
No tech knowledge or skill required. Just select what data will go to the new platform and enjoy the wonders happening.
Record completion
Move your help desk records in full to make sure that no ticket has lost essential customer service information.
Simple and easy process

You don’t have to bother about scripting or constantly control each piece of info transferred.

Just link your source and target, pick what you want to migrate and let the tool do the rest for you.

Data dependency

Your customer info migrates complete and we mean it.

Every email, every ticket, and every little bit of info will reach the target complete with its attachments, contact connections, and interaction archive.

Data protected

Your customer data is safe and sound with us. Not even all our staff members have access to your passwords or other information.

You can rest assured that with HDM no hacker attacks are possible.

You’re in charge

Take complete control of your information with our in-app data mapper. Pick what goes where, set priorities, and even ditch the things you don’t like, all with our Migration Wizard.

Guided migration

If you are new to data migrations, there’s no need to be concerned. Helpful and simplified on-screen instructions will help you move your information accurately.

You don’t need to worry that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer priority

As a migration service supplier, we aim to offer the best possible migration tool. However, our prime concern is customer support quality.

As evident by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to switch from Kayako to SysAid

Castle gates

Strong privacy of your information

The migration is carried out over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus helping you to make sure that the records end up in the right places in SysAid.

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Retained connectivity between object and people

When migrating your data from Kayako to SysAid we preserve all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Kayako to SysAid

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Kayako to SysAid work

  • Prepare

    Start off by creating Agent profiles and all necessary custom fields in your new help desk. Now, get started on migrating your data from Kayako to SysAid.

  • Complete the form with required credentials to permit our data migration tool to retrieve information from your current help desk.

  • Connect SysAid

    Repeat the same action to connect our service with the new help desk and thus make it possible to import the information.

  • Choose objects

    Select the information you need to migrate and set the ticket fields mapping, so the data could be migrated based upon your needs

  • Migrate small amount of data

    Try our Free Demo Migration to see how the information migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to SysAid everything

    Once everything's tested out, find a quiet time with the least load on the support staff and begin migrating from Kayako to SysAid.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional run your SysAid import

Our staff would be more than happy to run a custom migration if you have specific demands.
Get a price estimation

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