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Kayako to Solvemate
migration service

Effortless , no special expertise or coding required. A complete Kayako to Solvemate data migration instrument.

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Your best tool for Kayako to Solvemate data migration

No need to create a script, nor do you need a programming team. Just set up your platform to platform migration in a couple of easy steps.
Save on resources
Skip the platform analysis and script development processes. Just choose what data you need to move and set off with the transition immediately.
Simple migration
No tech knowledge or skill needed. Just pick what data will go to the new system and enjoy the magic happening.
Record completion
Move your help desk info in full to make certain that no ticket has lost critical customer support details.
Automated migration

Worried that you’ll need advanced skills to move your customer service data? Worry not as we made sure that our tool interface accessible as possible.

Attach the help desks, pick records, click ok, and the migration is ready!

Starting from the ticket requester to every comment author, your entire database will keep their initial data structure untouched.

You don’t have to worry that some data will be lost and service quality will degrade. Everything will arrive how you left it.

Data safety is priority

You data is key which is why we created a system that will keep your information untouched.

Neither hackers will have access to your accounts nor physical disasters will affect your data anyhow.

You control the process

Manage your customer data with our internal data mapping solution. Choose what goes where, set priorities, and even discard the stuff you need, all with our Migration Wizard.

Simple & effective

In just a few clicks it is possible to select what goes where, when it starts, and how.

Our software considered customer experience as an essential factor and ensured that it will be possible to to take the full advantage of the tool easily.

Good service first

Apart from producing great customer support services, we always want to improve our customer service.

As a company, we want you to have the friendly and helpful service, which is why we are constantly putting so much effort to enhance the core experience.


Reasons to use Help Desk Migration to switch from Kayako to Solvemate

Castle gates

Strong privacy of your records

The migration is conducted over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus letting you be sure that the records end up being in the right destinations in Solvemate.

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Retained relation between object and people

When migrating your data from Kayako to Solvemate we maintain all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Kayako to Solvemate

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Kayako to Solvemate work

  • Prepare

    Sign-up and go to our migration service.

  • Connect Kayako

    Select and link your Kayako support desk with HDM.

  • Connect Solvemate

    Give the right to access your Solvemate account.

  • Detail your business needs

    Let us know what elements of your migration you need to fine-tune

  • Get your preferences estimated

    We'll investigate your application and get back to you with a the overall cost and a scope of tasks.

  • Migrate from Kayako to Solvemate everything

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your Solvemate import

Our staff would be more than happy to run a personalized migration if you have special needs.
Get a price estimation

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