Kayako to SMART SERVICE DESK ITSM
migration service

Extremely easy , no special expertise or programming required. A complete Kayako to SMART SERVICE DESK ITSM data migration software.

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The best Kayako to SMART SERVICE DESK ITSM tool made for you

There’s no need to create a script, nor do you need a programmer. Just set up your platform to platform migration in a couple of easy steps.
Save on your time and money
Skip complex data audit and code development processes. Just decide on customer info you need to migrate and set off with the transition immediately.
Effortless migration
No special knowledge or skill required. Just choose what data will go to the new platform and observe the miracle happening.
Data completion
Migrate your help desk records in full to ensure that no ticket has lost essential customer support information.
Automated tool

Scared that you’ll have to use advanced skills to move your customer service data? Don’t be as we made sure that our tool interface user friendly as possible.

Attach the platforms, select data, click ok, and the migration is ready!

Preserved connections

From sender information to phone number connection, all you records will keep their prior data structure intact.

You don’t have to worry that some data will be missing and service quality will degrade. Everything will be waiting for you how you expected.

Security is paramount

You data is key which is why we developed a system that will keep your information untouched.

Neither hackers will have access to your accounts nor physical disasters will affect your data in any way.

Record mapping

Choose records that will be moved by using our pre-installed data viewer.

From contacts to tickets to knowledge base articles, it will be possible to pick anything you might actually need.

Simple & effective

In only a few clicks it will be possible to pick what goes where, when it starts, and in what order.

Our tech engineers considered user experience as a priority and made sure that it will be possible to to take the full advantage of the tool easily.

Customer service first

Outside of providing great customer support services, we always want to develop our customer service.

As a company, we want you to have the best possible service, which is why we are constantly making great strides to enhance the general experience.


Why you should use Help Desk Migration to switch from Kayako to SMART SERVICE DESK ITSM

Castle gates

Strong security of your information

The migration is carried out over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus helping you to ensure that the records end up being in the right places in SMART SERVICE DESK ITSM.

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Maintained relation between object and people

When migrating your records from Kayako to SMART SERVICE DESK ITSM we preserve all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Kayako to SMART SERVICE DESK ITSM

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Kayako to SMART SERVICE DESK ITSM work

  • Get ready

    Register and go to our migration software.

  • Connect Kayako

    Pick and link your Kayako service desk with HDM.

  • Connect SMART SERVICE DESK ITSM

    Give access to your SMART SERVICE DESK ITSM account.

  • Clarify your business needs

    Let us understand precisely what aspects of your migration you wish to fine-tune

  • Get your requirements estimated

    We'll investigate your case and get back to you with a the overall cost and a scope of tasks.

  • Migrate from Kayako to SMART SERVICE DESK ITSM all data

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we utilize, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your SMART SERVICE DESK ITSM import

Our team would be more than happy to run a customized migration if you have specific demands.
Get a price estimation

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