Kayako to Simple IT Helpdesk
migration service

Extremely easy , no special expertise or coding required. A complete Kayako to Simple IT Helpdesk data migration tool.

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The best Kayako to Simple IT Helpdesk tool made for you

There’s no need to create a script, nor do you need a developer. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip the system analysis and tool development processes. Simply choose what data you need to migrate and start the transition when comfortable.
Simple migration
No tech knowledge or skill needed. Just select what data will go to the target system and enjoy the miracle happening.
Data completion
Move your help desk info in full to make sure that no ticket has lost essential customer service information.
Easy procedure

You don’t have to bother about coding or constantly watch each piece of info moved.

Just link your source and target, tick what you need to migrate and allow the Migration Wizard deal with the remainder.

Data dependency

Your information migrates unite and we mean it.

Every email, every ticket, and every user profile will arrive complete with its attachments, contact connections, and interaction archive.

Data protected

Your information is safe and sound with us. Not even all our staff members have access to your passwords or records.

You can be certain with HDM no data breaches are possible.

You’re in control

Manage your information with our internal data mapper. Choose what goes where, set priorities, and even ditch the stuff you don’t like, all within Migration Wizard.

Simple & effective

In just a few buttons to press it is possible to select the data arrangement, when it goes, and in what order.

Our tech engineers took user experience as an essential factor and made sure that it will be possible to use the system to its fullest.

Customer service as priority

As a migration service provider, we aim to offer the best possible migration tool. However, our prime concern is customer service.

As evident by our many five-star user reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to switch from Kayako to Simple IT Helpdesk

Castle gates

Strong privacy of your records

The migration is performed over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields , thus letting you make sure that the data end up in the right places in Simple IT Helpdesk.

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Retained relation between object and people

When migrating your records from Kayako to Simple IT Helpdesk we maintain all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Kayako to Simple IT Helpdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Kayako to Simple IT Helpdesk work

  • Get ready

    Sign-up and go to our migration tool.

  • Connect Kayako

    Choose and connect your Kayako service desk with HDM.

  • Grant access to your Simple IT Helpdesk account.

  • Clarify your business needs

    Let us understand precisely what components of your migration you want to modify

  • Have your preferences estimated

    We'll analyze your case and send you with a total price and a scope of tasks.

  • Migrate from Kayako to Simple IT Helpdesk everything

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we utilize, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro run your Simple IT Helpdesk import

Our team would be more than happy to run a custom migration if you have specific needs.
Get a price estimation

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