Kayako to SolarWinds Service Desk (Samanage)
migration service

Extremely easy , no special knowledge or programming required. A complete Kayako to SolarWinds Service Desk (Samanage) data migration instrument.

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The best Kayako to SolarWinds Service Desk (Samanage) tool made for you

There’s no need to create a script, nor do you need a programming team. Just perform your platform to platform migration in a couple of easy steps.
Save on your time and money
Skip complex data audit and script development processes. Just pick customer info you need to transfer and set off with the transition right away.
Effortless migration
No special knowledge or skill required. Just pick what data will go to the new solution and observe the wonders happening.
Data completion
Migrate your help desk records in full to make certain that no ticket is missing essential customer support information.
Easy procedure

No need to worry about scripting or constantly watch each piece of info transferred.

Just attach both platforms, tick what you need to migrate and allow the Migration Wizard do the rest for you.

Starting from the ticket requester to every comment author, your entire database will keep their prior data structure intact.

You don’t have to worry that some records will be missing and service quality will decrease. Everything will arrive where you expected.

Data safety is priority

You data is key which is why we developed a system that will keep your customer records untouched.

Neither sophisticated electronic attacks nor physical disasters will affect your records in any way.

You control the process

Manage your customer data with our internal data mapping solution. Select what goes where, set priorities, and even discard the things you don’t like, all within Migration Wizard.

Simple & effective

In only a couple of clicks you will be able to pick what goes where, when it starts, and how.

Our developers considered customer experience as an essential factor and ensured that it will be possible to to take the full advantage of the tool easily.

Great service first

Except producing great customer support services, we always strive to develop our customer service.

As a company, we want you to experience best possible service, which is why we are always putting so much effort to increase the general experience.


Why you should use Help Desk Migration to switch from Kayako to SolarWinds Service Desk (Samanage)

Castle gates

Strong security of your information

The migration is completed by the machine over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus helping you to be sure that the records end up being in the right places in SolarWinds Service Desk (Samanage).

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Maintained relation between object and people

When migrating your records from Kayako to SolarWinds Service Desk (Samanage) we preserve all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Kayako to SolarWinds Service Desk (Samanage)

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Kayako to SolarWinds Service Desk (Samanage) work

  • Get ready

    Start off by preparing Agent profiles and all needed custom fields in your new help desk. Now, begin migrating your data from Kayako to SolarWinds Service Desk (Samanage).

  • Complete the form with requested credentials to permit our data migration tool to access information from your current help desk.

  • Do the same action to integrate our service with the new help desk and thereby make it possible to import the records.

  • Select objects

    Choose the data you need to migrate and set the ticket fields mapping, so the records could be moved based upon your preferences

  • Migrate limited amount of data

    Try out our Free Demo Migration to check how the data migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to SolarWinds Service Desk (Samanage) everything

    Once everything's validated, find a quiet time with the least load on the support department and start migrating from Kayako to SolarWinds Service Desk (Samanage).

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your SolarWinds Service Desk (Samanage) import

Our team would be more than happy to run a personalized migration in case you have specific requirements.
Get a price estimation

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