96% of users recommend Help Desk Migration Service. Learn why in our brand new G2 Report.

Kayako to Remedy IT Service Management
migration service

Effortless , no special knowledge or programming required. A complete Kayako to Remedy IT Service Management data migration tool.

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Secure and Safe
Your passwords as well as records are safe with us and will be used for import solely.
Quick and Easy
Help Desk Migration does not require any special skills or knowledge to begin the the migration.
Full & Precise
We've taken into account all major peculiarities of various helpdesks to let you accurately and efficiently migrate large loads of data

Reasons to use Help Desk Migration to switch from Kayako to Remedy IT Service Management

Strong security of your data

The migration is carried out over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to transfer your customer service to a new helpdesk without involving the IT department

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Advanced data mapping

Our service allows mapping standard and custom fields , thus helping you to make sure that the records end up in the right places in Remedy IT Service Management.

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Maintained connection between object and people

When migrating your data from Kayako to Remedy IT Service Management we keep all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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What you may migrate from Kayako to Remedy IT Service Management

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
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Help Desk Migration receives
High Performer Badge by
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How does data migration from Kayako to Remedy IT Service Management work

  • Prepare

    Sign up and go to our migration wizard.

  • Pick and connect your Kayako service desk with HDM.

  • Grant the right to access your Remedy IT Service Management account.

  • Express your business needs

    Let us know what elements of your migration you need to adjust

  • Get your needs estimated

    We'll analyze your case and get back to you with a cost and a scope of work.

  • Migrate from Kayako to Remedy IT Service Management all data

    Move all your customer support information in a single push.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and approaches to protect it.

Read our security guide

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
Contact us
During automated migration we transfer records , including relations between them.
Start free demo migration
Custom Migration price
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Any modules, any requirements.
Request custom migration
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Have any questions?
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Hear from our satisfied customers

Migrate the data by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional run your Remedy IT Service Management import

Our staff would be more than happy to run a customized migration in case you have special demands.
Get a price estimation

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Help Desk Migration service


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