96% of users recommend Help Desk Migration Service. Learn why in our brand new G2 Report.

Kayako to OTRS
migration service

Trouble-free , no special knowledge or coding required. A complete Kayako to OTRS data migration instrument.

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Secure and Reliable
Your passwords along with records are safe with us and will be used for import only.
Quick and Easy
Help Desk Migration does not require any special skills or knowledge to get started with the migration.
Full & Precise
We've considered all key peculiarities of different helpdesks to let you accurately and efficiently migrate massive volumes of information

Why you should use Help Desk Migration to switch from Kayako to OTRS

Strong security of your information

The migration is completed by the machine over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to transfer your customer service to a new helpdesk without involving the IT department

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Excellent data mapping

Our system allows mapping standard as well as custom fields , thus letting you be sure that the data end up being in the right destinations in OTRS.

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Maintained association between object and people

When migrating your records from Kayako to OTRS we preserve all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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What you may migrate from Kayako to OTRS

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
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Help Desk Migration receives
High Performer Badge by
review site G2 Crowd

In what way does data migration from Kayako to OTRS work

  • Get ready

    Register and go to our migration tool.

  • Choose and link your Kayako support desk with HDM.

  • Connect OTRS

    Give access to your OTRS account.

  • Detail your requirements

    Let us know what parts of your migration you wish to tweak

  • Get your requirements estimated

    We'll research your case and get back to you with a price and a scope of tasks.

  • Migrate from Kayako to OTRS everything

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and methods to protect it.

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
During automated migration we transfer records , including relations between them.
Custom Migration price
Any modules, any requirements.
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Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See for yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your OTRS import

Our team would be more than happy to run a customized migration in case you have particular requirements.
Get a price estimation
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