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Kayako to Optsy
migration service

Smooth , no special know how or programming required. A complete Kayako to Optsy data migration software.

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Your best tool for Kayako to Optsy data migration

No need to write a code, nor do you need a programmer. Just set up your platform to platform migration in a couple of easy steps.
Save on resources
Avoid complex data audit and code development processes. Just pick customer info you need to move and set off with the transition when comfortable.
Simple transition process
No tech expertise required. Just choose what data will go to the new solution and observe the magic happening.
Record structure maintenance
Move your help desk data in full to ensure that no ticket has lost critical customer support information.
Automated migration

Afraid that you’ll have to use advanced skills to move your customer service data? Don’t be as we ensured that our tool interface simple to use as it can possibly be.

Connect the help desks, select records, click ok, and the migration is ready!

Starting from the ticket requester to every comment author, your entire database will keep their previous connections intact.

You don’t have to worry that some data will be lost and service quality will degrade. Everything will be waiting for you where you expected.

Data safety is priority

You data is everything which is why we developed a method that will keep your information safe and sound.

Neither hackers will have access to your accounts nor physical disasters will affect your records in any way.

Data mapping

Choose records that will be moved by using our pre-installed data viewer.

From contacts to tickets to knowledge base solutions, it will be possible to select just about everything you might ever need.

Efficient out-of-the-box solution

In only a few clicks you will be able to pick the data arrangement, when it starts, and how.

Our tech engineers took customer experience as an essential factor and ensured that it will be possible to use the system to its fullest.

Great service first

Outside of producing great customer support services, we always aim to improve our customer service.

As a company, we want you to have the friendly and helpful service, which is why we are continuously making great strides to improve the general experience.


Reasons to use Help Desk Migration to migrate data from Kayako to Optsy

Castle gates

Strong privacy of your data

The migration is performed over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus helping you to ensure that the records end up being in the right places in Optsy.

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Retained connectivity between object and people

When migrating your data from Kayako to Optsy we keep all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Kayako to Optsy

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Kayako to Optsy work

  • Prepare

    Sign up and go to our migration software.

  • Connect Kayako

    Select and link your Kayako service desk with HDM.

  • Give the right to access your Optsy account.

  • Explain your requirements

    Let us know exactly what components of your migration you would like to modify

  • Have your requirements estimated

    We will investigate your application and get back to you with a the overall cost and a scope of work.

  • Migrate from Kayako to Optsy all data

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and techniques to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Optsy import

Our staff would be more than happy to perform a customized migration if you have special requirements.
Get a price estimation

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