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Kayako to Hiver
migration service

Smooth , no special knowledge or coding required. A complete Kayako to Hiver data migration software.

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Your best tool for Kayako to Hiver data migration

No need to create a script, nor do you need a programming team. Just perform your platform to platform migration in a couple of easy steps.
Save on resources
Skip the platform analysis and code development processes. Just pick customer info you need to move and set off with the transition immediately.
Effortless migration
No special knowledge or skill needed. Just choose what data will go to the new solution and observe the magic happening.
Record completion
Migrate your help desk data in full to make certain that no ticket is missing vital customer support details.
Automated migration

Afraid that you’ll need special skills to move your customer service data? Worry not as we ensured that our tool interface user friendly as possible.

Connect the platforms, choose records, click ok, and the migration is ready!

Data dependency

Your information comes complete , you can take our word.

Each email, every ticket, and every customer profile will reach the target complete with its attachments, contact connections, and interaction archive.

Data protected

Your information is behind impenetrable walls. Not even all our team members can see your passwords or other information.

You can be sure that with HDM no hacker attacks are possible.

Record mapping

Pick records that will be moved by using our pre-installed data viewer.

From contacts to tickets to help center solutions, it will be possible to pick anything you might actually need.

Guided migration

If this is your first migration, there’s no need to be concerned. Useful and intuitive on-screen prompts will help you set up an accurate data import.

You don’t need to worry that you’ll be overwhelmed with terms and tech jargon.

Customer priority

As a migration service provider, we strive to propose the most effective migration tool. Yet, our prime concern is customer support quality.

As evident by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to switch from Kayako to Hiver

Castle gates

Strong security of your data

The migration is performed over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you ensure that the records end up being in the right destinations in Hiver.

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When migrating your data from Kayako to Hiver we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Kayako to Hiver

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Kayako to Hiver work

  • Prepare

    Sign up and go to our migration tool.

  • Pick and link your Kayako support desk with HDM.

  • Give access to your Hiver account.

  • Express your requirements

    Let us know exactly what parts of your migration you would like to modify

  • Have your requirements estimated

    We'll analyze your application and get back to you with a the overall cost and a scope of tasks.

  • Migrate from Kayako to Hiver everything

    Move all your customer support information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your Hiver import

Our staff would be more than happy to run a personalized migration in case you have particular requirements.
Get a price estimation

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