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Kayako to Help Sumo
migration service

Extremely easy , no special expertise or programming required. A complete Kayako to Help Sumo data migration instrument.

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The best Kayako to Help Sumo tool made for you

There’s no need to create a script, nor do you need a programming team. Just set up your platform to platform migration in a couple of simple steps.
Save on your time and money
Skip complex data audit and script development processes. Just choose customer info you need to transfer and set off with the transition immediately.
Simple migration
No tech knowledge or skill required. Just pick what data will go to the new system and observe the wonders happening.
Data completion
Move your help desk records in full to make certain that no ticket has lost critical customer service information.
Automated tool

Scared that you’ll have to use advanced skills to move your info? Don’t be as we ensured that our tool interface is as easy to use as it can possibly be.

Link the help desks, pick data, click ok, and the migration is ready!

Starting from the ticket requester to every comment author, all you records will keep their previous data structure intact.

You don’t have to worry that a part of the info will be lost and service quality will degrade. Everything will be waiting for you how you left it.

Data safety is paramount

You data is key which is why we developed a system that will keep your data untouched.

Neither hackers will have access to your accounts nor physical disasters will impact your data anyhow.

Record mapping

Pick information that will be moved by using our built-in data viewer.

From contacts to tickets to knowledge base solutions, it will be possible to pick just about everything you might actually need.

Step-by-step instructions

If you are new to data migrations, there’s no need to be concerned. Useful and intuitive on-screen prompts will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Good service first

Apart from providing great customer support services, we always want to develop our customer service.

As a team, we want you to enjoy friendly and helpful service, which is why we are constantly making great strides to enhance the core experience.


Why you should use Help Desk Migration to switch from Kayako to Help Sumo

Castle gates

Strong privacy of your information

The migration is conducted over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to migrate your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus helping you to be sure that the records end up in the right places in Help Sumo.

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When migrating your records from Kayako to Help Sumo we preserve all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Kayako to Help Sumo

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Kayako to Help Sumo work

  • Get ready

    Register and go to our migration software.

  • Connect Kayako

    Select and connect your Kayako service desk with HDM.

  • Give access to your Help Sumo account.

  • Outline your needs

    Let us know what elements of your migration you want to fine-tune

  • Get your requirements estimated

    We'll analyze your application and get back to you with a price range and a scope of tasks.

  • Migrate from Kayako to Help Sumo everything

    Move all your customer support information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we utilize, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your Help Sumo import

Our team would be more than happy to run a personalized migration if you have special needs.
Get a price estimation

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