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Kayako to Eptica Entreprise Suite
migration service

Smooth , no special know how or programming required. A complete Kayako to Eptica Entreprise Suite data migration tool.

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Your best tool for Kayako to Eptica Entreprise Suite data migration

No need to write a code, nor do you need a developer. Just set up your platform to platform switch in a couple of simple steps.
Save on resources
Avoid complex data audit and tool development processes. Simply choose customer info you need to move and set off with the transition right away.
Effortless transition process
No special expertise required. Just select what data will go to the target system and observe the magic happening.
Record structure maintenance
Migrate your help desk info in full to make sure that no ticket has lost essential customer service information.
Automated migration

Worried that you’ll have to use advanced skills to migrate your info? Don’t be as we ensured that our tool interface is as easy to use as it can possibly be.

Link the platforms, select data, click ok, and the migration is ready!

Data maintenance

Your customer info migrates unite and we mean it.

Every email, every ticket, and every customer profile will reach the target complete with its attachments, contact connections, and interaction history.

Robust protection

Your customer data is safe and sound with us. Not even all our staff members have access to your passwords or other information.

You can be sure that with HDM no hacker attacks are possible.

You’re in charge

Take complete control of your information with our internal data mapper. Choose what goes where, set priorities, and even ditch the things you don’t like, all with our Migration Wizard.

Step-by-step instructions

If you are new to data migrations, worry not. Helpful and intuitive on-screen instructions will help you set up an accurate data import.

You don’t need to worry that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer priority

As a data import service supplier, we aim to offer the best possible migration tool. Yet, our prime concern is customer support quality.

As evident by our many five-star reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to migrate data from Kayako to Eptica Entreprise Suite

Castle gates

Strong security of your records

The migration is done over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus helping you to make sure that the data end up in the right places in Eptica Entreprise Suite.

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Maintained relation between object and people

When migrating your data from Kayako to Eptica Entreprise Suite we maintain all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Kayako to Eptica Entreprise Suite

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Kayako to Eptica Entreprise Suite work

  • Prepare

    Sign-up and go to our migration software.

  • Connect Kayako

    Choose and connect your Kayako service desk with HDM.

  • Give access to your Eptica Entreprise Suite account.

  • Outline your needs

    Let us understand precisely what aspects of your migration you want to fine-tune

  • Have your preferences estimated

    We shall investigate your case and get back to you with a total price and a scope of tasks.

  • Migrate from Kayako to Eptica Entreprise Suite everything

    Migrate all your customer service information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Eptica Entreprise Suite import

Our staff would be more than happy to perform a custom migration if you have specific needs.
Get a price estimation

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