Kayako to eDesk by xSellco
migration service

Smooth , no special skill set or coding required. A complete Kayako to eDesk by xSellco data migration tool.

More details

Your best tool for Kayako to eDesk by xSellco data migration

No need to write a code, nor do you need a developer. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Avoid the platform analysis and tool development processes. Just decide on customer info you need to migrate and set off with the transition immediately.
Simple transition process
No tech expertise needed. Just select what data will go to the new platform and observe the miracle happening.
Record structure maintenance
Move your help desk data in full to make sure that no ticket has lost critical customer service information.
Simple and easy process

You don’t have to bother about scripting or constantly control each record moved.

Just attach both platforms, pick what you want to migrate and allow the system do the rest for you.

Preserved connections

From sender information to phone number connection, all you records will keep their initial connections intact.

You don’t have to worry that a part of the data will be missing and service quality will degrade. Everything will be waiting for you how you expected.

Security is paramount

You data is everything which is why we developed a tool that will keep your information safe and sound.

Neither hackers will have access to your accounts nor physical disasters will impact your data in any way.

Data mapping

Select data that will be moved by using our built-in data viewer.

From contacts to tickets to knowledge base solutions, it will be possible to pick anything you might actually need.

Guided migration

If you are new to data migrations, worry not. Helpful and simplified on-screen prompts will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.

Customer service first

Except providing great customer support services, we always want to improve our customer service.

As a team, we want you to have the best possible service, which is why we are continuously making great strides to increase the general experience.


Reasons to use Help Desk Migration to migrate data from Kayako to eDesk by xSellco

Castle gates

Strong privacy of your data

The migration is performed over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you make sure that the records end up in the right places in eDesk by xSellco .

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Retained association between object and people

When migrating your data from Kayako to eDesk by xSellco we keep all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Kayako to eDesk by xSellco

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Kayako to eDesk by xSellco work

  • Prepare

    Start by creating Agent profiles and all necessary custom fields in your new help desk. Now, get started on migrating your data from Kayako to eDesk by xSellco .

  • Fill in the form with required credentials to allow our data migration tool to access records from your current help desk.

  • Connect eDesk by xSellco

    Repeat the same action to connect our service with the new help desk and thereby make it possible to import the information.

  • Choose objects

    Select the records you need to migrate and set the ticket fields mapping, so the data could be transferred based upon your preferences

  • Migrate limited amount of data

    Try our Free Demo Migration to see how the records migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to eDesk by xSellco everything

    Once everything's validated, determine a quiet time with the least load on the support department and begin migrating from Kayako to eDesk by xSellco .

Your data is in good hands

We take the protection of your data seriously, so we implement, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your eDesk by xSellco import

Our staff would be more than happy to perform a custom migration if you have special demands.
Get a price estimation

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