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Kayako to CustomerFirst
migration service

Smooth , no special expertise or programming required. A complete Kayako to CustomerFirst data migration tool.

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Your best tool for Kayako to CustomerFirst data migration

No need to create a script, nor do you need a programmer. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Skip complex data audit and tool development processes. Just choose what data you need to move and start the transition immediately.
Simple migration
No tech knowledge or skill required. Just select what data will go to the new system and enjoy the magic happening.
Record completion
Move your help desk info in full to ensure that no ticket is missing critical customer service details.
Automated migration

Worried that you’ll have to use special skills to move your info? Worry not as we made sure that our tool is as easy to use as it can possibly be.

Link the platforms, choose data, click ok, and you’re done!

Data dependency

Your customer info comes complete and we mean it.

Each email, every ticket, and every customer profile will arrive complete with its attachments, contact connections, and interaction history.

Data protected

Your customer data is behind impenetrable walls. Not even all our employees have see your credentials or records.

You can be certain with HDM no data breaches are possible.

Record mapping

Choose data that will be moved by using our built-in data viewer.

From contacts to tickets to help center articles, you will be able to pick just about everything you might ever need.

Simple & effective

In only a couple of clicks it is possible to select what goes where, when it goes, and in what order.

Our tech engineers took user experience as an essential factor and made sure that you will be able to use the system to its fullest.

Customer priority

As a migration service supplier, we aim to deliver the best possible migration tool. However, our priority is customer service.

As evident by our many five-star reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to switch from Kayako to CustomerFirst

Castle gates

Strong privacy of your records

The migration is carried out over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus helping you to make sure that the records end up in the right destinations in CustomerFirst.

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Retained connection between object and people

When migrating your data from Kayako to CustomerFirst we maintain all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Kayako to CustomerFirst

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Kayako to CustomerFirst work

  • Prepare

    Sign-up and go to our migration software.

  • Select and connect your Kayako support desk with HDM.

  • Connect CustomerFirst

    Grant access to your CustomerFirst account.

  • Explain your needs

    Let us understand precisely what elements of your migration you want to adjust

  • Have your preferences estimated

    We'll analyze your case and get back to you with a price and a scope of work.

  • Migrate from Kayako to CustomerFirst all data

    Migrate all your customer support records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your CustomerFirst import

Our staff would be more than happy to run a customized migration in case you have special needs.
Get a price estimation

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