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Kayako to Activate
migration service

Effortless , no special knowledge or coding required. A complete Kayako to Activate data migration tool.

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Your best tool for Kayako to Activate data migration

No need to create a script, nor do you need a programming team. Just set up your platform to platform switch in a couple of simple steps.
Save on resources
Skip the platform analysis and tool development processes. Simply decide on what data you need to move and set off with the transition when comfortable.
Simple migration
No tech knowledge or skill needed. Just select what data will go to the target platform and enjoy the magic happening.
Record completion
Move your help desk data in full to make certain that no ticket has lost critical customer service details.
Automated migration

Afraid that you’ll need advanced skills to migrate your info? Worry not as we made sure that our tool interface is as easy to use as possible.

Attach the platforms, select data, click ok, and the migration is ready!

Data dependency

Your information migrates unite and we mean it.

Each email, every ticket, and every customer profile will reach the target complete with its attachments, contact connections, and interaction archive.

Data protected

Your information is safe and sound with us. Not even all our employees have see your credentials or other information.

You can rest assured that with HDM no hacker attacks are possible.

You’re in charge

Take complete control of your information with our internal data mapping solution. Pick what goes where, set priorities, and even ditch the things you need, all with our Migration Wizard.

Simple & effective

In just a few buttons to press it will be possible to select what goes where, when it starts, and in what order.

Our software considered user experience as a priority and made sure that it will be possible to to take the full advantage of the tool easily.

Customer priority

As a migration service provider, we aim to deliver the best possible migration tool. However, our priority is customer support quality.

As evident by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to switch from Kayako to Activate

Castle gates

Strong privacy of your data

The migration is done over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus letting you make sure that the data end up in the right destinations in Activate.

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Retained association between object and people

When migrating your data from Kayako to Activate we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Kayako to Activate

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Kayako to Activate work

  • Prepare

    Sign up and go to our migration tool.

  • Connect Kayako

    Choose and connect your Kayako support desk with HDM.

  • Connect Activate

    Give access to your Activate account.

  • Detail your business needs

    Let us know exactly what aspects of your migration you wish to modify

  • Get your needs estimated

    We'll analyze your application and get back to you with a cost and a scope of work.

  • Migrate from Kayako to Activate all data

    Migrate all your customer support records in a single push.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your Activate import

Our staff would be more than happy to run a personalized migration if you have special demands.
Get a price estimation

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