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Kayako Classic to Vivocha
migration service

Smooth , no special expertise or coding required. A complete Kayako Classic to Vivocha data migration tool.

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Your best tool for Kayako Classic to Vivocha data migration

No need to create a script, nor do you need a programming team. Just perform your platform to platform switch in a couple of simple steps.
Save on resources
Skip the platform analysis and tool development processes. Simply choose what data you need to move and set off with the transition right away.
Easy migration
No specific knowledge or skill needed. Just select what data will go to the target system and enjoy the magic happening.
Record completion
Transfer your help desk data in full to make certain that no ticket is missing vital customer service details.
Automated migration

Afraid that you’ll need special skills to migrate your info? Worry not as we ensured that our tool interface accessible as it can possibly be.

Attach the platforms, select data, click ok, and you’re done!

Data dependency

Your information comes unite and we mean it.

Each email, every ticket, and every customer profile will reach the target filled with its attachments, contact connections, and interaction history.

Data protected

Your information is behind impenetrable walls. Not even all our team members have see your passwords or other information.

You may rest assured that with HDM no hacker attacks are possible.

Record mapping

Pick data that will be migrated by using our built-in data viewer.

From contacts to tickets to help center solutions, it will be possible to select just about everything you might actually need.

Simple & effective

In just a couple of buttons to press it is possible to select the data arrangement, when it starts, and how.

Our software considered user experience as a priority and made sure that you will be able to use the system to its fullest.

Customer priority

As a migration service provider, we aim to propose the best possible migration tool. However, our prime concern is customer support quality.

Proven by our many five-star reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to switch from Kayako Classic to Vivocha

Castle gates

Strong safety of your data

The migration is done over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you make sure that the data end up in the right destinations in Vivocha.

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Sustained connection between object and people

When migrating your data from Kayako Classic to Vivocha we keep all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Kayako Classic to Vivocha

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Kayako Classic to Vivocha work

  • Prepare

    Sign up and go to our migration service.

  • Opt and connect your Kayako Classic support desk with HDM.

  • Give the right to access your Vivocha account.

  • Describe your business needs

    Let us know what parts of your migration you wish to adjust

  • Have your requirements estimated

    We will investigate your application and get back to you with a the overall cost and a scope of tasks.

  • Migrate from Kayako Classic to Vivocha all data

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your Vivocha import

Our staff would be more than happy to run a personalized migration in case you have particular needs.
Get a price estimation

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