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Kayako Classic to VI Service Desk
migration service

Smooth , no special expertise or programming required. A complete Kayako Classic to VI Service Desk data migration tool.

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Your best tool for Kayako Classic to VI Service Desk data migration

No need to create a script, nor do you need a programmer. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Skip complex data audit and tool development processes. Just decide on the records you need to move and set off with the transition when comfortable.
Easy migration
No specific knowledge or skill required. Just select what data will go to the new platform and see the magic happening.
Record completion
Transfer your help desk info in full to ensure that no ticket has lost critical customer service information.
Simple and easy procedure

No need to worry about scripting or continuously control each record moved.

Just attach both platforms, tick what you need to take to a new database and let the system do the remainder.

From sender information to phone number connection, your entire database will keep their initial data structure untouched.

You don’t have to worry that some records will be lost and service quality will degrade. Everything will be waiting for you how you expected.

Security is priority

You data is key which is why we created a system that will keep your customer records safe and sound.

Neither hackers will have access to your accounts nor physical disasters will affect your data in any way.

Record mapping

Choose data that will be moved by using our built-in data viewer.

From contacts to tickets to knowledge base articles, it will be possible to pick anything you might ever need.

Simple & effective

In only a few clicks it will be possible to choose what goes where, when it starts, and in what order.

Our tech engineers took customer experience as a priority and ensured that it will be possible to to take the full advantage of the tool easily.

Great service first

Outside of producing great customer support services, we always want to develop our customer service.

As a company, we want you to experience friendly and helpful service, which is why we are always making great strides to improve the general experience.


Reasons to use Help Desk Migration to switch from Kayako Classic to VI Service Desk

Castle gates

Strong safety of your records

The migration is performed over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus helping you to make sure that the records end up in the right places in VI Service Desk.

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When migrating your data from Kayako Classic to VI Service Desk we maintain all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Kayako Classic to VI Service Desk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Kayako Classic to VI Service Desk work

  • Prepare

    Sign-up and go to our migration software.

  • Connect Kayako Classic

    Pick and connect your Kayako Classic service desk with HDM.

  • Connect VI Service Desk

    Give access to your VI Service Desk account.

  • Clarify your business needs

    Let us know exactly what parts of your migration you would like to modify

  • Get your preferences estimated

    We'll research your application and get back to you with a total price and a scope of tasks.

  • Migrate from Kayako Classic to VI Service Desk all data

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See on your own that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your VI Service Desk import

Our staff would be more than happy to run a customized migration if you have special demands.
Get a price estimation

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