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Kayako Classic to SMART SERVICE DESK ITSM
migration service

Effortless , no special know how or coding required. A complete Kayako Classic to SMART SERVICE DESK ITSM data migration software.

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Your best tool for Kayako Classic to SMART SERVICE DESK ITSM data migration

No need to write a code, nor do you need a programming team. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Avoid the platform analysis and code development processes. Just pick the records you need to move and set off with the transition right away.
Simple transition process
No tech expertise needed. Just choose what data will go to the new solution and see the magic happening.
Record structure maintenance
Move your help desk records in full to make certain that no ticket is missing critical customer service information.
Easy procedure

No need to worry about coding or continuously watch each record transferred.

Just attach your source and target, pick what you need to migrate and let the system deal with the rest for you.

Data maintenance

Your information comes complete and we mean it.

Every email, every ticket, and every customer profile will reach the target filled with its attachments, contact connections, and interaction archive.

Robust protection

Your information is behind impenetrable walls. Not even all our employees have access to your passwords or other information.

You may be certain with HDM no hacker attacks are possible.

Data mapping

Pick records that will be moved by using our built-in data viewer.

From contacts to tickets to knowledge base solutions, it will be possible to select anything you might actually need.

Efficient out-of-the-box solution

In just a couple of clicks you will be able to choose the data arrangement, when it starts, and how.

Our tech engineers considered user experience as an essential factor and ensured that it will be possible to to take the full advantage of the tool easily.

Customer priority

As a data import service provider, we strive to deliver the best possible migration tool. Nevertheless, our prime concern is customer support quality.

Proven by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to migrate data from Kayako Classic to SMART SERVICE DESK ITSM

Castle gates

Strong privacy of your information

The migration is conducted over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus letting you ensure that the records end up in the right places in SMART SERVICE DESK ITSM.

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Retained connectivity between object and people

When migrating your data from Kayako Classic to SMART SERVICE DESK ITSM we preserve all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Kayako Classic to SMART SERVICE DESK ITSM

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Kayako Classic to SMART SERVICE DESK ITSM work

  • Prepare

    Register and go to our migration service.

  • Select and connect your Kayako Classic service desk with HDM.

  • Give the right to access your SMART SERVICE DESK ITSM account.

  • Clarify your needs

    Let us understand precisely what components of your migration you would like to fine-tune

  • Get your needs estimated

    We'll analyze your application and send you with a total price and a scope of work.

  • Migrate from Kayako Classic to SMART SERVICE DESK ITSM all data

    Move all your customer service records in a single push.

Your data is in good hands

We take the security of your data seriously, so we apply, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional perform your SMART SERVICE DESK ITSM import

Our staff would be more than happy to perform a personalized migration in case you have special requirements.
Get a price estimation

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