96% of users recommend Help Desk Migration Service. Learn why in our brand new G2 Report.

Kayako Classic to ServiceDesk Plus
migration service

Effortless , no special know how or coding required. A complete Kayako Classic to ServiceDesk Plus data migration tool.

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Secure and Reputable
Your passwords as well as data are safe with us and will be used for import only.
Quick and Understandable
Help Desk Migration does not require any special competencies or knowledge to get started with the migration.
Full & Accurate
We've taken into account all significant peculiarities of different helpdesks to let you accurately and efficiently migrate large volumes of information

Reasons to use Help Desk Migration to migrate data from Kayako Classic to ServiceDesk Plus

Strong security of your records

The migration is performed over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to migrate your customer service to a new helpdesk without involving the IT department

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Advanced data mapping

Our service allows mapping standard and even custom fields , thus letting you make sure that the records end up being in the right destinations in ServiceDesk Plus.

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Maintained relation between object and people

When migrating your data from Kayako Classic to ServiceDesk Plus we maintain all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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What you may migrate from Kayako Classic to ServiceDesk Plus

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
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96% of users recommend our service

High Performer, Best Support
and seven more badges
from G2 in 2020 Report

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How does data migration from Kayako Classic to ServiceDesk Plus work

  • Prepare

    Start with preparing Agent profiles and all necessary custom fields in your new help desk. Now, begin migrating your data from Kayako Classic to ServiceDesk Plus.

  • Connect Kayako Classic

    Fill in the form with requested credentials to permit our data migration tool to retrieve records from your current help desk.

  • Do the same action to connect our service with the new help desk and thereby make it possible to import the records.

  • Choose objects

    Choose the data you want to migrate and set the ticket fields mapping, so the data could be moved based upon your preferences

  • Migrate small amount of data

    Try our Free Demo Migration to see how the data migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to ServiceDesk Plus everything

    Once everything's tested, determine a quiet time with the least load on the support department and begin migrating from Kayako Classic to ServiceDesk Plus.

Your data is in good hands

We take the security of your data seriously, so we apply, as well as develop our own, best practices and strategies to protect it.

Check out our security guide

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
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Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
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What kind of customization do you need?
Please describe your needs as detailed as possible
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Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

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Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional perform your ServiceDesk Plus import

Our staff would be more than happy to perform a personalized migration in case you have specific requirements.
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Help Desk Migration service


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