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Kayako Classic to Planio
migration service

Effortless , no special knowledge or programming required. A complete Kayako Classic to Planio data migration instrument.

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Your best tool for Kayako Classic to Planio data migration

No need to create a script, nor do you need a programming team. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Skip complex data audit and script development processes. Just decide on customer info you need to move and start the transition immediately.
Simple migration
No tech knowledge or skill required. Just pick what data will go to the new platform and observe the magic happening.
Record completion
Move your help desk data in full to make certain that no ticket is missing vital customer service details.
Automated migration

Afraid that you’ll have to use special skills to move your info? Worry not as we made sure that our tool user friendly as possible.

Attach the help desks, select data, click ok, and you’re done!

Data dependency

Your customer info comes complete and we mean it.

Each email, every ticket, and every customer profile will arrive complete with its attachments, contact connections, and interaction archive.

Data protected

Your customer data is behind impenetrable walls. Not even all our team members have see your credentials or records.

You can rest assured that with HDM no data breaches will take place.

You control the process

Take complete control of your information with our in-app data mapping solution. Pick what goes where, set priorities, and even ditch the stuff you need, all within Migration Wizard.

Simple & effective

In only a couple of clicks it will be possible to pick what goes where, when it goes, and in what order.

Our software took customer experience as a priority and made sure that you will be able to to take the full advantage of the tool easily.

Customer priority

As a migration service supplier, we work to propose the best possible migration tool. Yet, our priority is customer service.

As evident by our many five-star user reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to switch from Kayako Classic to Planio

Castle gates

Strong privacy of your data

The migration is completed by the machine over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus helping you to be sure that the records end up in the right destinations in Planio.

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Retained connection between object and people

When migrating your data from Kayako Classic to Planio we keep all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Kayako Classic to Planio

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Kayako Classic to Planio work

  • Prepare

    Sign up and go to our migration wizard.

  • Pick and connect your Kayako Classic support desk with HDM.

  • Connect Planio

    Grant access to your Planio account.

  • Detail your business needs

    Let us know what aspects of your migration you wish to adjust

  • Get your needs estimated

    We will research your application and send you with a price range and a scope of work.

  • Migrate from Kayako Classic to Planio all data

    Move all your customer support records in a single push.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional run your Planio import

Our staff would be more than happy to run a personalized migration in case you have particular demands.
Get a price estimation

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