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Kayako Classic to OneDesk
migration service

Trouble-free , no special expertise or programming required. A complete Kayako Classic to OneDesk data migration tool.

More details

The best Kayako Classic to OneDesk tool made for you

There’s no need to create a script, nor do you need a programmer. Just perform your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip complex data audit and tool development processes. Simply choose the records you need to migrate and set off with the transition immediately.
Effortless migration
No special knowledge or skill required. Just select what data will go to the target system and see the miracle happening.
Data completion
Migrate your help desk data in full to ensure that no ticket is missing critical customer service information.
Automated tool

Afraid that you’ll have to use special skills to migrate your info? Don’t be as we ensured that our tool interface accessible as it can possibly be.

Link the help desks, pick records, click ok, and you’re done!

Starting from the ticket requester to every comment author, your entire database will keep their prior connections untouched.

You don’t have to worry that some records will be missing and service quality will degrade. Everything will arrive how you expected.

Data safety is priority

Information is everything which is why we created a tool that will keep your customer records untouched.

Neither hackers will have access to your accounts nor physical disasters will affect your data in any way.

You control the process

Manage your customer data with our in-app data mapper. Choose what goes where, set priorities, and even discard the stuff you don’t like, all with our Migration Wizard.

Step-by-step instructions

If this is your first migration, don’t worry. Helpful and intuitive on-screen instructions will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Good service first

Apart from producing great customer service, we always strive to develop our customer service.

As a company, we want you to experience best possible service, which is why we are constantly putting so much effort to increase the general experience.


Why you should use Help Desk Migration to switch from Kayako Classic to OneDesk

Castle gates

Strong security of your data

The migration is performed over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus helping you to make sure that the data end up in the right places in OneDesk.

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Maintained relation between object and people

When migrating your records from Kayako Classic to OneDesk we keep all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Kayako Classic to OneDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Kayako Classic to OneDesk work

  • Get ready

    Sign up and go to our migration wizard.

  • Opt and connect your Kayako Classic service desk with HDM.

  • Give the right to access your OneDesk account.

  • Outline your needs

    Let us know what components of your migration you would like to adjust

  • Have your preferences estimated

    We shall research your case and get back to you with a total price and a scope of tasks.

  • Migrate from Kayako Classic to OneDesk all data

    Move all your customer support information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your OneDesk import

Our team would be more than happy to run a customized migration in case you have special needs.
Get a price estimation

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