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Kayako Classic to ngDesk
migration service

Extremely easy , no special skill set or programming required. A complete Kayako Classic to ngDesk data migration software.

More details

The best Kayako Classic to ngDesk tool made for you

There’s no need to write a code, nor do you need a developer. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Avoid complex data audit and code development processes. Simply choose the records you need to transfer and start the transition right away.
Effortless transition process
No special expertise required. Just choose what data will go to the target system and see the wonders happening.
Data structure maintenance
Migrate your help desk data in full to make sure that no ticket has lost vital customer service information.
Automated tool

Afraid that you’ll have to use advanced skills to migrate your info? Don’t be as we ensured that our tool is as easy to use as possible.

Link the help desks, select data, click ok, and the migration is ready!

Starting from the ticket requester to every comment author, all you records will keep their prior data structure maintained.

You don’t have to worry that some records will be missing and service quality will decrease. Everything will be waiting for you where you expected.

Data safety is paramount

You data is key which is why we designed a method that will keep your customer records untouched.

Neither sophisticated electronic attacks nor physical disasters will touch your records in any way.

Data mapping

Select records that will be migrated by using our built-in data viewer.

From contacts to tickets to knowledge base solutions, you will be able to pick anything you might ever need.

Efficient out-of-the-box solution

In only a few buttons to press it is possible to choose the data arrangement, when it goes, and in what order.

Our tech engineers took customer experience as an essential factor and made sure that it will be possible to to take the full advantage of the tool easily.

Good service first

Outside of providing great customer support services, we always strive to develop our customer service.

As a company, we want you to experience best possible service, which is why we are always making great strides to increase the general experience.


Why you should use Help Desk Migration to migrate data from Kayako Classic to ngDesk

Castle gates

Strong security of your data

The migration is completed by the machine over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus helping you to ensure that the data end up in the right places in ngDesk.

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Maintained relation between object and people

When migrating your records from Kayako Classic to ngDesk we keep all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Kayako Classic to ngDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Kayako Classic to ngDesk work

  • Get ready

    Sign up and go to our migration wizard.

  • Connect Kayako Classic

    Opt and connect your Kayako Classic service desk with HDM.

  • Grant access to your ngDesk account.

  • Clarify your needs

    Let us know what components of your migration you want to modify

  • Get your needs estimated

    We will research your case and send you with a price range and a scope of work.

  • Migrate from Kayako Classic to ngDesk all data

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we implement, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro perform your ngDesk import

Our team would be more than happy to perform a custom migration if you have particular needs.
Get a price estimation

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