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Kayako Classic to Magento HelpDesk Ultimate
migration service

Effortless , no special knowledge or coding required. A complete Kayako Classic to Magento HelpDesk Ultimate data migration tool.

More details

Your best tool for Kayako Classic to Magento HelpDesk Ultimate data migration

No need to create a script, nor do you need a developer. Just perform your platform to platform switch in a couple of simple steps.
Save on resources
Skip the platform analysis and tool development processes. Simply decide on customer info you need to migrate and set off with the transition immediately.
Easy migration
No specific knowledge or skill needed. Just select what data will go to the target platform and observe the miracle happening.
Record completion
Transfer your help desk records in full to make sure that no ticket is missing critical customer service information.
Effortless procedure

You don’t have to bother about scripting or continuously watch each piece of info transferred.

Just link your source and target, choose what you need to migrate and allow the system do the remainder.

Data dependency

Your information comes unite and we mean it.

Every email, every ticket, and every user profile will reach the target filled with its attachments, contact connections, and interaction history.

Data protected

Your information is behind impenetrable walls. Not even all our employees have access to your credentials or other information.

You may rest assured that with HDM no hacker attacks are possible.

You’re in charge

Take complete control of your information with our in-app data mapper. Pick what goes where, set priorities, and even ditch the things you need, all within Migration Wizard.

Simple & effective

In just a couple of buttons to press it will be possible to pick what goes where, when it starts, and how.

Our software considered user experience as a priority and made sure that you will be able to use the system to its fullest.

Customer priority

As a migration service provider, we aim to deliver the best possible migration tool. Yet, our priority is customer support quality.

Proven by our many five-star reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to switch from Kayako Classic to Magento HelpDesk Ultimate

Castle gates

Strong safety of your information

The migration is performed over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus letting you make sure that the data end up in the right places in Magento HelpDesk Ultimate.

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Sustained connectivity between object and people

When migrating your data from Kayako Classic to Magento HelpDesk Ultimate we preserve all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Kayako Classic to Magento HelpDesk Ultimate

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Kayako Classic to Magento HelpDesk Ultimate work

  • Prepare

    Start off by creating Agent profiles and all necessary custom fields in the new help desk. Now, get started on migrating your data from Kayako Classic to Magento HelpDesk Ultimate.

  • Fill in the form with required credentials to allow our data migration tool to retrieve records from your current help desk.

  • Connect Magento HelpDesk Ultimate

    Repeat the same action to connect our service with the new help desk and thus make it possible to import the data.

  • Select objects

    Select the data you want to migrate and set the ticket fields mapping, so the records could be transferred according to your needs

  • Migrate small amount of data

    Test out our Free Demo Migration to check how the records migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to Magento HelpDesk Ultimate everything

    When everything's tested out, choose a quiet time with the least load on the support staff and start migrating from Kayako Classic to Magento HelpDesk Ultimate.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your Magento HelpDesk Ultimate import

Our staff would be more than happy to run a custom migration in case you have special demands.
Get a price estimation

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