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Kayako Classic to LiveChat
migration service

Effortless , no special expertise or coding required. A complete Kayako Classic to LiveChat data migration software.

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Your best tool for Kayako Classic to LiveChat data migration

No need to create a script, nor do you need a developer. Just set up your platform to platform switch in a couple of easy steps.
Save on resources
Skip the platform analysis and code development processes. Simply choose what data you need to transfer and set off with the transition immediately.
Simple migration
No tech knowledge or skill needed. Just choose what data will go to the target system and enjoy the wonders happening.
Record completion
Move your help desk info in full to make sure that no ticket has lost essential customer support details.
Automated migration

Worried that you’ll need advanced skills to migrate your customer service data? Worry not as we made sure that our tool interface is as easy to use as possible.

Link the platforms, select records, click ok, and you’re done!

Data dependency

Your information migrates unite , you can take our word.

Each email, every ticket, and every little bit of info will reach the target complete with its attachments, contact connections, and interaction archive.

Data protected

Your information is safe and sound with us. Not even all our staff members can see your credentials or other information.

You can be sure that with HDM no hacker attacks are possible.

You’re in charge

Take complete control of your customer data with our in-app data mapper. Select what goes where, set priorities, and even ditch the stuff you don’t like, all within Migration Wizard.

Simple & effective

In just a few buttons to press it is possible to select what goes where, when it starts, and in what order.

Our developers considered user experience as a priority and ensured that you will be able to use the system to its fullest.

Customer priority

As a migration service provider, we strive to offer the most effective migration tool. However, our priority is customer support quality.

As evident by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to switch from Kayako Classic to LiveChat

Castle gates

Strong privacy of your records

The migration is completed by the machine over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus letting you ensure that the data end up being in the right destinations in LiveChat.

Next

When migrating your data from Kayako Classic to LiveChat we maintain all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Kayako Classic to LiveChat

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Kayako Classic to LiveChat work

  • Prepare

    Start with creating Agent profiles and all essential custom fields in the new help desk. Now, begin the process of migrating your data from Kayako Classic to LiveChat.

  • Connect Kayako Classic

    Complete the form with requested credentials to allow our data migration tool to access records from your current help desk.

  • Connect LiveChat

    Repeat the same action to integrate our service with the new help desk and thus make it possible to import the data.

  • Choose objects

    Select the records you need to migrate and set the ticket fields mapping, so the records could be moved in line with your needs

  • Migrate small amount of data

    Test out our Free Demo Migration to check how the data migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to LiveChat everything

    Once everything's tested, choose a quiet time with the minimal load on the support team and start migrating from Kayako Classic to LiveChat.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your LiveChat import

Our staff would be more than happy to run a custom migration if you have specific needs.
Get a price estimation

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