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Kayako Classic to Kustomer
migration service

Smooth , no special expertise or coding required. A complete Kayako Classic to Kustomer data migration tool.

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Your best tool for Kayako Classic to Kustomer data migration

No need to create a script, nor do you need a programmer. Just set up your platform to platform switch in a couple of easy steps.
Save on resources
Skip the platform analysis and tool development processes. Simply decide on what data you need to move and start the transition when comfortable.
Easy migration
No specific knowledge or skill needed. Just select what data will go to the target platform and enjoy the magic happening.
Record completion
Transfer your help desk records in full to ensure that no ticket has lost vital customer support details.
Automated migration

Scared that you’ll need advanced skills to migrate your customer service data? Worry not as we made sure that our tool accessible as possible.

Attach the help desks, select data, click ok, and the migration is ready!

Data dependency

Your information migrates unite , you can take our word.

Each email, every ticket, and every customer profile will arrive filled with its attachments, contact connections, and interaction archive.

Data protected

Your information is safe and sound with us. Not even all our team members can see your credentials or records.

You may be certain with HDM no hacker attacks will take place.

You control the process

Take complete control of your information with our internal data mapper. Pick what goes where, set priorities, and even ditch the stuff you don’t like, all within Migration Wizard.

Simple & effective

In just a few buttons to press it will be possible to select what goes where, when it goes, and how.

Our tech engineers considered customer experience as a priority and made sure that it will be possible to use the system to its fullest.

Customer priority

As a migration service provider, we aim to propose the most effective migration tool. However, our priority is customer service.

Proven by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to switch from Kayako Classic to Kustomer

Castle gates

Strong safety of your information

The migration is done over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus letting you make sure that the data end up being in the right destinations in Kustomer.

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Sustained association between object and people

When migrating your data from Kayako Classic to Kustomer we preserve all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Kayako Classic to Kustomer

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Kayako Classic to Kustomer work

  • Prepare

    Start off by setting up Agent profiles and all necessary custom fields in the new help desk. Now, get started on migrating your data from Kayako Classic to Kustomer.

  • Connect Kayako Classic

    Fill out the form with necessary credentials to make it possible for our data migration tool to fetch information from your current help desk.

  • Repeat the same action to connect our service with the new help desk and thereby make it possible to import the data.

  • Select objects

    Select the information you need to migrate and set the ticket fields mapping, so the records could be transferred based upon your needs

  • Migrate small amount of data

    Try our Free Demo Migration to check how the information migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to Kustomer all data

    Once everything's tested, choose a quiet time with the minimal load on the support team and begin migrating from Kayako Classic to Kustomer.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your Kustomer import

Our staff would be more than happy to run a customized migration if you have particular demands.
Get a price estimation

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