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Kayako Classic to Jitbit HelpDesk
migration service

Effortless , no special expertise or coding required. A complete Kayako Classic to Jitbit HelpDesk data migration instrument.

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Your best tool for Kayako Classic to Jitbit HelpDesk data migration

No need to create a script, nor do you need a programmer. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Skip the platform analysis and script development processes. Just decide on the records you need to transfer and set off with the transition when comfortable.
Simple migration
No tech knowledge or skill needed. Just pick what data will go to the new platform and see the wonders happening.
Record completion
Move your help desk info in full to ensure that no ticket has lost essential customer service information.
Simple and easy process

You don’t have to bother about scripting or constantly control each piece of info transferred.

Just link your source and target, choose what you want to migrate and allow the system do the rest for you.

Data dependency

Your information migrates complete and we mean it.

Every email, every ticket, and every little bit of info will reach the target complete with its attachments, contact connections, and interaction archive.

Data protected

Your information is safe and sound with us. Not even all our staff members have access to your passwords or other information.

You can be sure that with HDM no data breaches are possible.

You’re in charge

Take complete control of your customer data with our internal data mapper. Choose what goes where, set priorities, and even ditch the things you don’t like, all with our Migration Wizard.

Guided migration

If you are new to data migrations, don’t worry. Helpful and intuitive on-screen instructions will help you move your information accurately.

You don’t need to worry that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer priority

As a migration service provider, we work to offer the best possible migration tool. Nevertheless, our prime concern is customer support quality.

As evident by our many five-star user reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to switch from Kayako Classic to Jitbit HelpDesk

Castle gates

Strong privacy of your records

The migration is done over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus letting you be sure that the records end up in the right places in Jitbit HelpDesk.

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Retained connectivity between object and people

When migrating your data from Kayako Classic to Jitbit HelpDesk we maintain all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Kayako Classic to Jitbit HelpDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Kayako Classic to Jitbit HelpDesk work

  • Prepare

    Start with setting up Agent profiles and all needed custom fields in your new help desk. Now, get started on migrating your data from Kayako Classic to Jitbit HelpDesk.

  • Complete the form with requested credentials to make it possible for our data migration tool to access data from your current help desk.

  • Connect Jitbit HelpDesk

    Repeat the same action to integrate our service with the new help desk and thereby make it possible to import the information.

  • Choose objects

    Select the data you need to migrate and set the ticket fields mapping, so the data could be moved based upon your needs

  • Migrate small amount of data

    Test out our Free Demo Migration to see how the information migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to Jitbit HelpDesk everything

    Once everything's validated, find a quiet time with the minimal load on the support department and begin migrating from Kayako Classic to Jitbit HelpDesk.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your Jitbit HelpDesk import

Our staff would be more than happy to run a customized migration if you have specific demands.
Get a price estimation

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