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Kayako Classic to Issuetrak
migration service

Effortless , no special skill set or coding required. A complete Kayako Classic to Issuetrak data migration tool.

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Your best tool for Kayako Classic to Issuetrak data migration

No need to write a code, nor do you need a developer. Just set up your platform to platform switch in a couple of easy steps.
Save on resources
Avoid the platform analysis and tool development processes. Simply pick what data you need to move and set off with the transition when comfortable.
Simple transition process
No tech expertise needed. Just select what data will go to the target solution and enjoy the magic happening.
Record structure maintenance
Move your help desk data in full to make sure that no ticket has lost critical customer support information.
Easy procedure

No need to worry about coding or continuously control each record transferred.

Just link both platforms, tick what you want to take to a new database and let the system do the remainder.

From sender information to phone number connection, your entire database will keep their prior data structure intact.

You don’t have to worry that some data will be lost and service quality will degrade. Everything will be waiting for you where you left it.

Security is priority

Information is key which is why we developed a method that will keep your information safe and sound.

Neither hackers will have access to your accounts nor physical disasters will touch your records anyhow.

Data mapping

Select data that will be migrated by using our pre-installed data viewer.

From contacts to tickets to knowledge base solutions, it will be possible to select just about everything you might ever need.

Step-by-step instructions

If this is your first migration, worry not. Useful and intuitive on-screen prompts will help you move your information accurately.

You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.

Customer service first

Outside of producing great customer service, we always strive to develop our customer service.

As a company, we want you to have the friendly and helpful service, which is why we are constantly making great strides to enhance the core experience.


Reasons to use Help Desk Migration to migrate data from Kayako Classic to Issuetrak

Castle gates

Strong privacy of your data

The migration is completed by the machine over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus letting you make sure that the data end up being in the right places in Issuetrak.

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Retained connectivity between object and people

When migrating your data from Kayako Classic to Issuetrak we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Kayako Classic to Issuetrak

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Kayako Classic to Issuetrak work

  • Prepare

    Sign up and go to our migration service.

  • Connect Kayako Classic

    Choose and link your Kayako Classic service desk with HDM.

  • Give the right to access your Issuetrak account.

  • Explain your requirements

    Let us understand precisely what parts of your migration you would like to tweak

  • Get your requirements estimated

    We will investigate your application and get back to you with a price and a scope of work.

  • Migrate from Kayako Classic to Issuetrak everything

    Transfer all your customer service information in a single push.

Your data is in good hands

We take the security of your data seriously, so we implement, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional perform your Issuetrak import

Our staff would be more than happy to perform a custom migration if you have special requirements.
Get a price estimation

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