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Kayako Classic to HelpDesk
migration serviceHelp Desk Migration partner of HelpDesk

Effortless , no special skill set or coding required. A complete Kayako Classic to HelpDesk data migration instrument.

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Your best tool for Kayako Classic to HelpDesk data migration

No need to write a code, nor do you need a developer. Just set up your platform to platform migration in a couple of easy steps.
Save on resources
Avoid the platform analysis and script development processes. Just pick the records you need to migrate and set off with the transition right away.
Simple transition process
No tech expertise needed. Just pick what data will go to the new solution and see the miracle happening.
Record structure maintenance
Move your help desk records in full to make sure that no ticket has lost critical customer support information.
Simple and easy process

No need to worry about coding or continuously control each piece of info transferred.

Just link both platforms, choose what you need to migrate and allow the Migration Wizard deal with the rest for you.

Intact connections

From sender information to phone number connection, your entire database will keep their initial connections intact.

You don’t have to worry that some info will be lost and service quality will degrade. Everything will arrive where you left it.

Security is priority

You data is everything which is why we developed a method that will keep your data safe and sound.

Neither hackers will have access to your accounts nor physical disasters will touch your records anyhow.

You’re in charge

Take complete control of your customer data with our internal data mapper. Select what goes where, set priorities, and even discard the stuff you need, all with our Migration Wizard.

Efficient out-of-the-box solution

In just a few clicks you will be able to choose what goes where, when it starts, and how.

Our developers took user experience as a priority and ensured that it will be possible to use the system to its fullest.

Great service first

Except producing great customer support services, we always want to improve our customer service.

As a company, we want you to enjoy friendly and helpful service, which is why we are continuously putting so much effort to improve the core experience.


Reasons to use Help Desk Migration to migrate data from Kayako Classic to HelpDesk

Castle gates

Strong privacy of your information

The migration is carried out over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus letting you be sure that the records end up being in the right places in HelpDesk.

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When migrating your data from Kayako Classic to HelpDesk we preserve all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Kayako Classic to HelpDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Kayako Classic to HelpDesk work

  • Prepare

    Start off by creating Agent profiles and all needed custom fields in your new help desk. Now, begin migrating your data from Kayako Classic to HelpDesk.

  • Fill in the form with requested credentials to permit our data migration tool to access information from your current help desk.

  • Connect HelpDesk

    Repeat the same action to integrate our service with the new help desk and thereby make it possible to import the information.

  • Choose objects

    Choose the information you want to migrate and set the ticket fields mapping, so the data could be migrated according to your needs

  • Migrate limited amount of data

    Test out our Free Demo Migration to check how the information migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to HelpDesk all data

    Once everything's validated, determine a quiet time with the minimal load on the support department and begin migrating from Kayako Classic to HelpDesk.

Your data is in good hands

We take the security of your data seriously, so we implement, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional perform your HelpDesk import

Our staff would be more than happy to perform a custom migration if you have special requirements.
Get a price estimation

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