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Kayako Classic to Help Sumo
migration service

Smooth , no special expertise or programming required. A complete Kayako Classic to Help Sumo data migration instrument.

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Your best tool for Kayako Classic to Help Sumo data migration

No need to create a script, nor do you need a programmer. Just perform your platform to platform switch in a couple of easy steps.
Save on resources
Skip complex data audit and script development processes. Simply decide on what data you need to transfer and start the transition right away.
Easy migration
No specific knowledge or skill required. Just pick what data will go to the target platform and enjoy the wonders happening.
Record completion
Transfer your help desk info in full to ensure that no ticket is missing essential customer support information.
Effortless procedure

You don’t have to bother about coding or constantly control each piece of info transferred.

Just link both platforms, choose what you need to migrate and allow the system do the remainder.

Preserved connections

From sender information to phone number connection, your entire database will keep their prior connections intact.

You don’t have to worry that a part of the data will be missing and service quality will degrade. Everything will arrive where you left it.

Security is priority

Information is everything which is why we developed a method that will keep your information untouched.

Neither hackers will have access to your accounts nor physical disasters will impact your records anyhow.

You’re in charge

Take complete control of your customer data with our in-app data mapper. Select what goes where, set priorities, and even ditch the stuff you don’t like, all with our Migration Wizard.

Simple & effective

In only a couple of buttons to press it will be possible to select the data arrangement, when it goes, and in what order.

Our software considered user experience as a priority and ensured that you will be able to use the system to its fullest.

Customer service first

Except producing great customer service, we always aim to develop our customer service.

As a team, we want you to have the best possible service, which is why we are continuously putting so much effort to improve the core experience.


Reasons to use Help Desk Migration to switch from Kayako Classic to Help Sumo

Castle gates

Strong safety of your records

The migration is done over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus helping you to be sure that the data end up being in the right places in Help Sumo.

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When migrating your data from Kayako Classic to Help Sumo we maintain all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Kayako Classic to Help Sumo

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Kayako Classic to Help Sumo work

  • Prepare

    Sign-up and go to our migration wizard.

  • Choose and link your Kayako Classic service desk with HDM.

  • Grant access to your Help Sumo account.

  • Detail your needs

    Let us understand precisely what aspects of your migration you need to adjust

  • Have your requirements estimated

    We will investigate your case and get back to you with a price range and a scope of work.

  • Migrate from Kayako Classic to Help Sumo everything

    Move all your customer support records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See on your own that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your Help Sumo import

Our staff would be more than happy to run a customized migration in case you have specific demands.
Get a price estimation

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