96% of users recommend Help Desk Migration Service. Learn why in our brand new G2 Report.

Kayako Classic to Groove
migration serviceHelp Desk Migration partner of Groove

Extremely easy , no special knowledge or programming required. A complete Kayako Classic to Groove data migration software.

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Secure and Reputable
Your passwords along with records are safe with us and will be used for import solely.
Quick and Easy
Help Desk Migration does not require any special skills or knowledge to begin the the migration.
Full & Precise
We've handled all significant peculiarities of various helpdesks to let you accurately and efficiently migrate massive loads of information

Why you should use Help Desk Migration to switch from Kayako Classic to Groove

Strong security of your records

The migration is carried out over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to transfer your customer service to a new helpdesk without involving the IT department

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Upper-level data mapping

Our system allows mapping standard and even custom fields , thus helping you to ensure that the data end up in the right destinations in Groove.

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Maintained association between object and people

When migrating your records from Kayako Classic to Groove we maintain all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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What you may migrate from Kayako Classic to Groove

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
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Help Desk Migration receives
High Performer Badge by
review site G2 Crowd

In what way does data migration from Kayako Classic to Groove work

  • Get ready

    Start with setting up Agent profiles and all essential custom fields in the new help desk. Now, get started on migrating your data from Kayako Classic to Groove.

  • Connect Kayako Classic

    Complete the form with required credentials to permit our data migration tool to access records from your current help desk.

  • Do the same action to connect our service with the new help desk and thereby make it possible to import the records.

  • Choose objects

    Choose the records you need to migrate and set the ticket fields mapping, so the records could be transferred based upon your needs

  • Migrate limited amount of data

    Try out our Free Demo Migration to see how the data migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to Groove all data

    When everything's tested, choose a quiet time with the minimal load on the support staff and begin migrating from Kayako Classic to Groove.

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and techniques to protect it.

Read our security guide

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
Contact us
During automated migration we transfer records , including relations between them.
Start free demo migration
Custom Migration price
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Any modules, any requirements.
Request custom migration
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Hear from our happy clients

Migrate the records automatically

See for yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your Groove import

Our team would be more than happy to run a customized migration in case you have special demands.
Get a price estimation

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Help Desk Migration service


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