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Kayako Classic to Gemini
migration service

Smooth , no special skill set or coding required. A complete Kayako Classic to Gemini data migration software.

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Your best tool for Kayako Classic to Gemini data migration

No need to write a code, nor do you need a programmer. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Avoid the platform analysis and code development processes. Just choose what data you need to move and start the transition when comfortable.
Simple transition process
No tech expertise needed. Just choose what data will go to the new system and enjoy the magic happening.
Record structure maintenance
Move your help desk info in full to ensure that no ticket has lost essential customer service details.
Effortless procedure

You don’t have to bother about coding or constantly control each piece of info transferred.

Just attach your source and target, tick what you need to migrate and let the Migration Wizard deal with the remainder.

Data maintenance

Your information migrates complete and we mean it.

Each email, every ticket, and every customer profile will arrive complete with its attachments, contact connections, and interaction archive.

Robust protection

Your information is safe and sound with us. Not even all our staff members have see your passwords or records.

You can rest assured that with HDM no hacker attacks are possible.

You’re in charge

Manage your information with our internal data mapper. Choose what goes where, set priorities, and even ditch the stuff you don’t like, all with our Migration Wizard.

Efficient out-of-the-box solution

In just a few clicks it is possible to select the data arrangement, when it goes, and in what order.

Our software considered user experience as an essential factor and made sure that it will be possible to use the system to its fullest.

Customer priority

As a data import service provider, we strive to offer the best possible migration tool. However, our prime concern is customer service.

As evident by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to migrate data from Kayako Classic to Gemini

Castle gates

Strong privacy of your records

The migration is carried out over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus letting you ensure that the records end up in the right destinations in Gemini.

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Retained association between object and people

When migrating your data from Kayako Classic to Gemini we maintain all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Kayako Classic to Gemini

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Kayako Classic to Gemini work

  • Prepare

    Start with setting up Agent profiles and all essential custom fields in your new help desk. Now, begin the process of migrating your data from Kayako Classic to Gemini.

  • Connect Kayako Classic

    Fill out the form with requested credentials to make it possible for our data migration tool to retrieve data from your current help desk.

  • Connect Gemini

    Do the same action to connect our service with the new help desk and thereby make it possible to import the data.

  • Select objects

    Select the records you need to migrate and set the ticket fields mapping, so the data could be transferred according to your preferences

  • Migrate small amount of data

    Try out our Free Demo Migration to check how the records migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to Gemini all data

    When everything's validated, choose a quiet time with the minimal load on the support team and begin migrating from Kayako Classic to Gemini.

Your data is in good hands

We take the protection of your data seriously, so we implement, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Gemini import

Our staff would be more than happy to perform a customized migration if you have specific needs.
Get a price estimation

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