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Kayako Classic to eGain Suite
migration service

Smooth , no special know how or coding required. A complete Kayako Classic to eGain Suite data migration tool.

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Your best tool for Kayako Classic to eGain Suite data migration

No need to write a code, nor do you need a programming team. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Avoid the platform analysis and tool development processes. Just choose the records you need to migrate and start the transition right away.
Simple transition process
No tech expertise needed. Just select what data will go to the new system and see the miracle happening.
Record structure maintenance
Move your help desk records in full to make certain that no ticket is missing critical customer service details.
Automated migration

Scared that you’ll need special skills to move your info? Worry not as we made sure that our tool simple to use as possible.

Link the help desks, choose records, click ok, and you’re done!

Data maintenance

Your information comes complete and we mean it.

Each email, every ticket, and every user profile will arrive filled with its attachments, contact connections, and interaction archive.

Robust protection

Your information is behind impenetrable walls. Not even all our employees have see your credentials or records.

You may rest assured that with HDM no data breaches will take place.

Data mapping

Pick data that will be moved by using our built-in data viewer.

From contacts to tickets to help center articles, you will be able to select anything you might ever need.

Guided migration

If this is your first migration, there’s no need to be concerned. Useful and intuitive on-screen prompts will help you move your information accurately.

There’s no need to concern that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer priority

As a data import service provider, we aim to deliver the best possible migration tool. Nevertheless, our priority is customer service.

Proven by our many five-star user reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to migrate data from Kayako Classic to eGain Suite

Castle gates

Strong privacy of your information

The migration is completed by the machine over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus letting you make sure that the records end up in the right destinations in eGain Suite.

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When migrating your data from Kayako Classic to eGain Suite we preserve all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Kayako Classic to eGain Suite

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Kayako Classic to eGain Suite work

  • Prepare

    Register and go to our migration tool.

  • Pick and connect your Kayako Classic support desk with HDM.

  • Connect eGain Suite

    Grant the right to access your eGain Suite account.

  • Detail your needs

    Let us know exactly what components of your migration you need to tweak

  • Get your needs estimated

    We will analyze your application and send you with a total price and a scope of work.

  • Migrate from Kayako Classic to eGain Suite all data

    Transfer all your customer service information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your eGain Suite import

Our staff would be more than happy to perform a personalized migration in case you have special needs.
Get a price estimation

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