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Kayako Classic to CA Service Desk Manager
migration service

Trouble-free , no special skill set or coding required. A complete Kayako Classic to CA Service Desk Manager data migration software.

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The best Kayako Classic to CA Service Desk Manager tool made for you

There’s no need to write a code, nor do you need a developer. Just perform your platform to platform migration in a couple of simple steps.
Save on your time and money
Avoid the system analysis and code development processes. Just decide on customer info you need to move and set off with the transition immediately.
Effortless transition process
No special expertise needed. Just choose what data will go to the new platform and observe the magic happening.
Data structure maintenance
Migrate your help desk data in full to make sure that no ticket is missing essential customer service information.
Automated tool

Afraid that you’ll need special skills to move your info? Don’t be as we ensured that our tool interface user friendly as possible.

Attach the help desks, select records, click ok, and you’re done!

From sender information to phone number connection, your entire database will keep their previous data structure intact.

You don’t have to worry that some records will be missing and service quality will decrease. Everything will be waiting for you how you expected.

Security is priority

Information is key which is why we developed a method that will keep your customer records untouched.

Neither sophisticated electronic attacks nor physical disasters will impact your data in any way.

Data mapping

Select records that will be moved by using our built-in data viewer.

From contacts to tickets to knowledge base solutions, it will be possible to pick anything you might actually need.

Efficient out-of-the-box solution

In just a couple of clicks it will be possible to pick the data arrangement, when it starts, and in what order.

Our tech engineers considered customer experience as a priority and ensured that you will be able to to take the full advantage of the tool easily.

Customer service first

Outside of producing great customer service, we always want to develop our customer service.

As a company, we want you to experience best possible service, which is why we are always making great strides to increase the general experience.


Why you should use Help Desk Migration to migrate data from Kayako Classic to CA Service Desk Manager

Castle gates

Strong security of your data

The migration is performed over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus letting you ensure that the records end up in the right places in CA Service Desk Manager.

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When migrating your records from Kayako Classic to CA Service Desk Manager we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Kayako Classic to CA Service Desk Manager

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Kayako Classic to CA Service Desk Manager work

  • Get ready

    Sign up and go to our migration service.

  • Pick and connect your Kayako Classic service desk with HDM.

  • Give access to your CA Service Desk Manager account.

  • Clarify your business needs

    Let us understand precisely what parts of your migration you need to adjust

  • Get your requirements estimated

    We will research your case and send you with a price and a scope of tasks.

  • Migrate from Kayako Classic to CA Service Desk Manager all data

    Move all your customer support records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we implement, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your CA Service Desk Manager import

Our team would be more than happy to perform a custom migration in case you have specific demands.
Get a price estimation

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