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Kayako Classic to Brand Embassy
migration service

Extremely easy , no special expertise or programming required. A complete Kayako Classic to Brand Embassy data migration tool.

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The best Kayako Classic to Brand Embassy tool made for you

There’s no need to create a script, nor do you need a programmer. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip complex data audit and tool development processes. Simply pick what data you need to migrate and start the transition immediately.
Easy migration
No specific knowledge or skill required. Just select what data will go to the target solution and enjoy the miracle happening.
Data completion
Transfer your help desk records in full to ensure that no ticket has lost critical customer service information.
Effortless procedure

No need to worry about coding or constantly watch each record moved.

Just attach both platforms, tick what you want to migrate and allow the tool do the rest for you.

Intact connections

Starting from the ticket requester to every comment author, your entire database will keep their previous connections untouched.

You don’t have to worry that some records will be missing and service quality will decrease. Everything will be waiting for you how you expected.

Data safety is priority

You data is everything which is why we created a system that will keep your customer records intact.

Neither sophisticated electronic attacks nor physical disasters will touch your data in any way.

Record mapping

Choose data that will be migrated by using our built-in data viewer.

From contacts to tickets to knowledge base articles, you will be able to select anything you might ever need.

Step-by-step instructions

If this is your first migration, don’t worry. Helpful and intuitive on-screen prompts will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.

Customer service first

Outside of producing great customer support services, we always aim to develop our customer service.

As a company, we want you to experience best possible service, which is why we are constantly making great strides to improve the general experience.


Why you should use Help Desk Migration to switch from Kayako Classic to Brand Embassy

Castle gates

Strong safety of your information

The migration is carried out over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus helping you to make sure that the data end up in the right places in Brand Embassy.

Next

When migrating your records from Kayako Classic to Brand Embassy we preserve all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Kayako Classic to Brand Embassy

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Kayako Classic to Brand Embassy work

  • Get ready

    Register and go to our migration software.

  • Connect Kayako Classic

    Opt and connect your Kayako Classic service desk with HDM.

  • Connect Brand Embassy

    Grant the right to access your Brand Embassy account.

  • Clarify your business needs

    Let us understand precisely what components of your migration you would like to modify

  • Have your preferences estimated

    We'll research your case and send you with a price range and a scope of tasks.

  • Migrate from Kayako Classic to Brand Embassy all data

    Move all your customer service information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we utilize, as well as develop our own, best practices and techniques to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See on your own that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your Brand Embassy import

Our team would be more than happy to run a customized migration if you have special requirements.
Get a price estimation

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