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Kayako Classic to AnswerHub
migration service

Extremely easy , no special expertise or coding required. A complete Kayako Classic to AnswerHub data migration tool.

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The best Kayako Classic to AnswerHub tool made for you

There’s no need to create a script, nor do you need a developer. Just perform your platform to platform migration in a couple of simple steps.
Save on your time and money
Skip the system analysis and tool development processes. Just decide on what data you need to migrate and set off with the transition when comfortable.
Easy migration
No specific knowledge or skill needed. Just select what data will go to the new platform and enjoy the miracle happening.
Data completion
Transfer your help desk info in full to make sure that no ticket is missing critical customer service information.
Simple and easy procedure

No need to worry about coding or continuously watch each record transferred.

Just attach your source and target, tick what you need to migrate and let the system deal with the remainder.

Data dependency

Your information comes complete and we mean it.

Every email, every ticket, and every user profile will reach the target complete with its attachments, contact connections, and interaction archive.

Data protected

Your information is behind thick walls. Not even all our employees have access to your credentials or other information.

You can be certain with HDM no hacker attacks are possible.

Record mapping

Select data that will be moved by using our built-in data viewer.

From contacts to tickets to knowledge base articles, it will be possible to pick anything you might actually need.

Simple & effective

In just a couple of clicks it will be possible to select what goes where, when it starts, and in what order.

Our tech engineers considered user experience as a priority and ensured that it will be possible to use the system to its fullest.

Customer service as priority

As a migration service provider, we aim to deliver the best possible migration tool. However, our priority is customer support quality.

As evident by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to switch from Kayako Classic to AnswerHub

Castle gates

Strong safety of your records

The migration is done over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields , thus letting you make sure that the records end up in the right places in AnswerHub.

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Sustained connectivity between object and people

When migrating your records from Kayako Classic to AnswerHub we maintain all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Kayako Classic to AnswerHub

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Kayako Classic to AnswerHub work

  • Get ready

    Sign-up and go to our migration tool.

  • Select and connect your Kayako Classic service desk with HDM.

  • Connect AnswerHub

    Give access to your AnswerHub account.

  • Clarify your business needs

    Let us understand precisely what aspects of your migration you need to modify

  • Have your preferences estimated

    We will analyze your application and send you with a the overall cost and a scope of work.

  • Migrate from Kayako Classic to AnswerHub all data

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we utilize, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See on your own that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro run your AnswerHub import

Our team would be more than happy to run a custom migration in case you have special demands.
Get a price estimation

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