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Kayako Classic to Akio
migration service

Extremely easy , no special know how or coding required. A complete Kayako Classic to Akio data migration tool.

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The best Kayako Classic to Akio tool made for you

There’s no need to write a code, nor do you need a programming team. Just set up your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid the system analysis and tool development processes. Just choose the records you need to migrate and set off with the transition immediately.
Simple transition process
No tech expertise needed. Just select what data will go to the new system and see the miracle happening.
Data structure maintenance
Move your help desk records in full to make certain that no ticket has lost vital customer support details.
Automated tool

Scared that you’ll need advanced skills to move your customer service data? Worry not as we made sure that our tool interface is as easy to use as possible.

Link the platforms, select data, click ok, and the migration is ready!

Data maintenance

Your information migrates complete , you can take our word.

Each email, every ticket, and every user profile will reach the target complete with its attachments, contact connections, and interaction archive.

Robust protection

Your information is safe and sound with us. Not even all our team members can see your credentials or other information.

You can be sure that with HDM no data breaches are possible.

You’re in control

Take complete control of your information with our internal data mapper. Select what goes where, set priorities, and even discard the things you need, all with our Migration Wizard.

Efficient out-of-the-box solution

In just a few clicks it is possible to choose what goes where, when it starts, and in what order.

Our developers took user experience as a priority and made sure that it will be possible to use the system to its fullest.

Customer service as priority

As a data import service provider, we aim to propose the most effective migration tool. Nevertheless, our priority is customer support quality.

As evident by our many five-star user reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to migrate data from Kayako Classic to Akio

Castle gates

Strong privacy of your information

The migration is completed by the machine over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to migrate your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus letting you make sure that the records end up being in the right destinations in Akio.

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Retained connection between object and people

When migrating your records from Kayako Classic to Akio we preserve all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Kayako Classic to Akio

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Kayako Classic to Akio work

  • Get ready

    Register and go to our migration tool.

  • Connect Kayako Classic

    Pick and link your Kayako Classic support desk with HDM.

  • Connect Akio

    Give access to your Akio account.

  • Express your needs

    Let us know what aspects of your migration you want to modify

  • Have your requirements estimated

    We'll analyze your application and get back to you with a the overall cost and a scope of work.

  • Migrate from Kayako Classic to Akio all data

    Move all your customer support records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we apply, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro perform your Akio import

Our team would be more than happy to perform a personalized migration if you have particular needs.
Get a price estimation

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