Jira Software to ServiceDesk Plus
migration service

Trouble-free , no special expertise or coding required. A complete Jira Software to ServiceDesk Plus data migration software.

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Risk-free and Reputable
Your passwords along with records are safe with us and will be used for import only.
Effective and Easy
Help Desk Migration does not require any specialized expertise or knowledge to get started with the migration.
Optimal & Precise
We've considered all significant peculiarities of different helpdesks to let you accurately and efficiently migrate massive amounts of information

Why you should use Help Desk Migration to switch from Jira Software to ServiceDesk Plus

Castle gates

Strong privacy of your records

The migration is conducted over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus letting you ensure that the data end up in the right destinations in ServiceDesk Plus.

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When migrating your records from Jira Software to ServiceDesk Plus we maintain all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Jira Software to ServiceDesk Plus

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users recommend our service

High Performer, Best Support
and seven more badges
from G2 in 2020 Report

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In what way does data migration from Jira Software to ServiceDesk Plus work

  • Get ready

    Start with creating Agent profiles and all essential custom fields in the new help desk. Now, begin the process of migrating your data from Jira Software to ServiceDesk Plus.

  • Connect Jira Software

    Fill out the form with required credentials to allow our data migration tool to access records from your current help desk.

  • Repeat the same action to integrate our service with the new help desk and thus make it possible to import the records.

  • Choose objects

    Select the data you want to migrate and set the ticket fields mapping, so the records could be moved based upon your needs

  • Migrate small amount of data

    Test out our Free Demo Migration to see how the information migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to ServiceDesk Plus all data

    Once everything's tested out, find a quiet time with the least load on the support team and start migrating from Jira Software to ServiceDesk Plus.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and methods to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

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Migrate the records automatically

See yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your ServiceDesk Plus import

Our team would be more than happy to run a custom migration in case you have special needs.
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