Jira Software to Gnatta
migration service

Effortless , no special expertise or programming required. A complete Jira Software to Gnatta data migration tool.

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Trustworthy and Reputable
Your passwords as well as records are safe with us and will be used for import solely.
Fast and Easy
Help Desk Migration does not require any specific expertise or knowledge to begin the the migration.
Complete & Precise
We've taken into account all significant peculiarities of various helpdesks to help you accurately and efficiently migrate large loads of data

Reasons to use Help Desk Migration to switch from Jira Software to Gnatta

Castle gates

Strong safety of your records

The migration is completed by the machine over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus helping you to make sure that the records end up in the right places in Gnatta.

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When migrating your data from Jira Software to Gnatta we maintain all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Jira Software to Gnatta

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Jira Software to Gnatta work

  • Prepare

    Sign-up and go to our migration wizard.

  • Connect Jira Software

    Select and connect your Jira Software service desk with HDM.

  • Give the right to access your Gnatta account.

  • Describe your business needs

    Let us know exactly what components of your migration you wish to fine-tune

  • Have your preferences estimated

    We will investigate your application and send you with a the overall cost and a scope of work.

  • Migrate from Jira Software to Gnatta all data

    Migrate all your customer support information in a single push.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and approaches to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See on your own that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional run your Gnatta import

Our staff would be more than happy to run a personalized migration if you have particular demands.
Get a price estimation

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5 Steps to Realizing You Need to Migrate Your Help Desk

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How to Get Started with Your Help Desk Migration Project Plan

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