Jira Service Management to Pega Customer Service
migration service

Smooth, no special knowledge or coding required. A complete Jira Service Management to Pega Customer Service data migration software.

More details

Your best tool for Jira Service Management to Pega Customer Service data migration

No need to create a script, nor do you need a developer. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Skip the platform analysis and code development processes. Just decide on the records you need to transfer and set off with the transition right away.
Effortless migration
No special knowledge or skill needed. Just choose what data will go to the new platform and see the wonders happening.
Record completion
Migrate your help desk records in full to make sure that no ticket has lost vital customer service details.
Easy procedure

No need to worry about scripting or constantly control each piece of info moved.

Just link your source and target, choose what you want to migrate and allow the tool do the rest for you.

Data dependency

Your information migrates completeand we mean it.

Each email, every ticket, and every little bit of info will reach the target complete with its attachments, contact connections, and interaction history.

Data protected

Your information is safe and sound with us. Not even all our team members have see your credentials or other information.

You can rest assured that with HDM no hacker attacks will take place.

You control the process

Manage your information with our internal data mapping solution. Pick what goes where, set priorities, and even discard the things you don’t like, all with our Migration Wizard.

Step-by-step instructions

If this is your first migration, don’t worry. Helpful and insightful on-screen instructions will help you set up an accurate data import.

You don’t need to worry that you’ll be overwhelmed with terms and tech jargon.

Customer priority

As a migration service provider, we strive to propose the best possible migration tool. Nevertheless, our priority is customer support quality.

As evident by our many five-star reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to switch from Jira Service Management to Pega Customer Service

Castle gates

Strong security of your information

The migration is performed over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

Next

Intuitive data migration wizard

With Help Desk Migration it really is easy to move your customer care to a new helpdesk without involving the IT department.

Next

Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields, thus letting you ensure that the records end up in the right destinations in Pega Customer Service.

Next

Maintained connection between object and people

When migrating your data from Jira Service Management to Pega Customer Service we preserve all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

Next

Relations illustration

What you may migrate from Jira Service Management to Pega Customer Service

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Jira Service Management to Pega Customer Service work

  • Prepare

    Register and go to our migration service.

  • Connect Jira Service Management

    Select and connect your Jira Service Management support desk with HDM.

  • Connect Pega Customer Service

    Give access to your Pega Customer Service account.

  • Describe your needs

    Let us understand precisely what components of your migration you want to modify

  • Get your needs estimated

    We'll research your case and get back to you with a the overall cost and a scope of tasks.

  • Migrate from Jira Service Management to Pega Customer Service everything

    Move all your customer support information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See for yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your Pega Customer Service import

Our staff would be more than happy to run a custom migration if you have particular demands.
Get a price estimation

Blog Articles You Might Find Useful

Post Migration Checklist – Here’s What You Should Do

So you’ve successfully managed to move your stuff from one platform to another but have this funny feeling that you are missing something. Turns out…

A Guide To Help Desk Software

What started as a helping system designed for a single purpose of documenting issues has evolved into a multi-billion dollar industry. Yes, we are talking…

How to Get Started with Your Help Desk Migration Project Plan

First-class customer service is that one thing on which the whole business depends. Business owners of both small companies and large enterprises pay attention to…

Book a Call
cancel
%s
— %s