Jira Service Management to ngDesk
migration service

Trouble-free , no special skill set or coding required. A complete Jira Service Management to ngDesk data migration tool.

More details

The best Jira Service Management to ngDesk tool made for you

There’s no need to write a code, nor do you need a programming team. Just set up your platform to platform migration in a couple of simple steps.
Save on your time and money
Avoid the system analysis and tool development processes. Just pick the records you need to move and set off with the transition right away.
Easy transition process
No specific expertise needed. Just select what data will go to the new solution and see the magic happening.
Data structure maintenance
Transfer your help desk data in full to make certain that no ticket has lost essential customer service details.
Easy procedure

No need to worry about coding or continuously watch each record moved.

Just link your source and target, pick what you want to migrate and let the Migration Wizard deal with the rest for you.

Data maintenance

Your information migrates complete and we mean it.

Each email, every ticket, and every customer profile will reach the target filled with its attachments, contact connections, and interaction history.

Robust protection

Your information is safe and sound with us. Not even all our staff members have see your passwords or other information.

You may be certain with HDM no data breaches will take place.

Data mapping

Pick data that will be moved by using our built-in data viewer.

From contacts to tickets to help center solutions, it will be possible to select just about everything you might ever need.

Step-by-step instructions

If this is your first migration, worry not. Useful and insightful on-screen prompts will help you set up an accurate data import.

You don’t need to worry that you’ll be overwhelmed with terms and tech jargon.

Customer service as priority

As a data import service provider, we aim to offer the best possible migration tool. Nevertheless, our prime concern is customer support quality.

Proven by our many five-star reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to migrate data from Jira Service Management to ngDesk

Castle gates

Strong safety of your data

The migration is carried out over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus letting you make sure that the records end up in the right destinations in ngDesk.

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Sustained connectivity between object and people

When migrating your records from Jira Service Management to ngDesk we keep all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Jira Service Management to ngDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Jira Service Management to ngDesk work

  • Get ready

    Sign up and go to our migration service.

  • Connect Jira Service Management

    Select and connect your Jira Service Management support desk with HDM.

  • Give the right to access your ngDesk account.

  • Explain your needs

    Let us know what components of your migration you would like to fine-tune

  • Have your requirements estimated

    We shall investigate your application and send you with a the overall cost and a scope of tasks.

  • Migrate from Jira Service Management to ngDesk everything

    Transfer all your customer support information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we implement, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your ngDesk import

Our team would be more than happy to perform a personalized migration if you have specific requirements.
Get a price estimation

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